Crestron IV-VXCARE – Automate VX Care Premium Support Subscription

Product Overview

The Crestron IV-VXCARE is an annual premium support subscription for the Crestron Automate VX Series 2 platform, covering both the Standard (IV-SAM-VX2-S) and Pro (IV-SAM-VX2-P) processors and associated Crestron 1 Beyond cameras. Priced per processor per year, IV-VXCARE extends the standard three-year hardware warranty up to five years from the original shipment date and provides a 25% discount on Crestron's standard daily rate for on-site support visits. This subscription is intended for organizations that depend on Automate VX for critical meeting infrastructure and require extended hardware coverage and preferential service terms beyond the base warranty period.

Product Description

Crestron Automate VX processors are deployed as the backbone of automated multi-camera conference room systems; downtime directly impacts meeting productivity. IV-VXCARE provides extended hardware protection and discounted labor access to reduce the cost of unexpected service events. The subscription must be purchased within 90 days of the eligible processor's Crestron shipment date and takes effect 30 days after purchase; coverage cannot be applied retroactively. The minimum initial term is one year, billed annually, and continuity requires renewal before the active plan expires. At maximum, IV-VXCARE extends total coverage to five years from the original processor shipment date. Note that motors and other moving or mechanical parts remain covered for one year only and are not extendable under this plan. Coverage applies to the IV-SAM-VX2-S and IV-SAM-VX2-P processors as well as dedicated Crestron 1 Beyond cameras purchased for use with those processors. IT managers and AV directors evaluating total cost of ownership for multi-room Automate VX deployments should account for one IV-VXCARE subscription per processor per year to maintain extended warranty coverage across the full deployment. The 25% on-site support discount is applied to Crestron's published daily support rate and can meaningfully reduce the cost of scheduled maintenance or emergency service visits over a multi-year deployment lifecycle.

Key Features

• Extended Hardware Warranty — Extends the standard 3-year hardware warranty up to 5 years from the original processor shipment date while the subscription is continuously maintained.
• On-Site Support Discount — 25% discount on Crestron's standard daily rate for on-site support visits throughout the active subscription period.
• Covers Processors and Cameras — Applies to IV-SAM-VX2-S (Standard), IV-SAM-VX2-P (Pro), and associated Crestron 1 Beyond cameras purchased for Automate VX deployments.
• Per-Processor Pricing — One subscription per processor per year; scales proportionally with multi-room deployments.
• Annual Subscription with Continuity Requirement — Must renew before the active plan expires to maintain uninterrupted coverage; retroactive activation is not permitted.
• 90-Day Purchase Window — Must be purchased within 90 days of the eligible processor's Crestron shipment date to qualify.
• Maximum 5-Year Coverage — Total extended coverage cannot exceed 5 years from the original processor shipment date regardless of subscription renewals.

Typical Applications

• Enterprise conference room deployments where Automate VX processors support executive-level meetings
• Government space AV systems requiring extended hardware warranty and guaranteed service response
• Multi-room boardroom and all-hands room Automate VX installations managed by in-house IT
• Higher education and corporate training facilities with mission-critical video conferencing infrastructure
• Commercial meeting space operators running Automate VX across multiple rooms

Technical Specifications

Frequently Asked Questions

What does IV-VXCARE cover?
It covers the Automate VX Pro (IV-SAM-VX2-P) and Standard (IV-SAM-VX2-S) processors and associated Crestron 1 Beyond cameras. Coverage includes hardware warranty extension and a discount on Crestron on-site support. It does not extend coverage on motors or mechanical parts beyond the base one-year period.

When does coverage begin and when must I purchase?
Coverage begins 30 days after the subscription purchase. The subscription must be purchased within 90 days of the processor's original Crestron shipment date. Retroactive activation is not permitted under any circumstances.

How long can the warranty be extended?
The maximum extended coverage is 5 years from the original processor shipment date. This means the effective warranty extension over the standard 3-year base warranty is up to 2 additional years, provided the subscription is renewed continuously without lapse.

What happens if I let the subscription lapse?
If IV-VXCARE is not renewed before the active plan expires, continuity is broken and warranty extension resets. The plan cannot be re-activated retroactively. Crestron strongly recommends renewing before expiration to maintain uninterrupted coverage.

Does IV-VXCARE include remote support or software updates?
The subscription primarily covers hardware warranty extension and an on-site support discount. For specifics on software update terms and remote support entitlements, contact your authorized Crestron dealer.

How many subscriptions do I need for a 5-room Automate VX deployment?
One IV-VXCARE subscription is required per processor per year. A 5-room deployment using 5 IV-SAM-VX2-P processors requires 5 annual IV-VXCARE subscriptions.