Creation Networks offers audiovisual & video conferencing services for projects of all sizes - from a single meeting room to a nationwide deployment. You can count on us for your audiovisual technology system's design, configuration, programming, installation, and support. It is CreationNetworks.net is to only represent the top products and test everything before recommending or selling our solutions. that you get Top Quality from the manufacturers, and then purchase from a trusted partner who tests and installs what they sell, giving you the best value. Our goal at
- Shipping & Returns
Telestream's experienced support team is just an email away! Get help resolving technical issues you may encounter in live video production or streaming.
12 months of Premium Support
Telestream's Premium Support program is an annual program. Your support contract takes effect immediately after you purchase, and you will have the option to renew it each year.
Premium Services Included:
- Online Case Submission (8am-5 pm PST)
- Case Submission Response Time Targets vary between tiers.
- Case Submission Response Time Targets (4 business hours)
- Premium Support customer will get priority response.
- Self-Service Resources
- Forum Community support, On-demand Training, and Knowledge Base
- Free Software Updates/Upgrades
- Stay up to date with the latest features and bug fixes/enhances.
- Phone Support
- Speak directly to our Wirecast experts.
- Eligible for Remote Access Services (RAS)
- Allow a support technician to access your computer, identify the issue and resolve it quickly.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday before 1PM PST ship the same day. Orders placed after 1PM will ship the next day of business. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.