Poly CCX 400 – Business Media Phone Open SIP PoE with NA PSU

Product Overview

The Poly CCX 400 Open SIP with power supply is the configuration to order when the desk positions in a deployment do not all have live PoE behind them. This SKU ships with a North America 5 VDC @ 3 A power adapter in the carton alongside the phone, so a position with a data drop from a non-PoE switch, an unmanaged switch, or a branch office router works on day one without a separate accessory line item. Firmware is Open SIP, so the phone registers against a third-party IP PBX, session border controller or hosted UCaaS platform rather than a Microsoft 365 tenant. A 5-inch 720 x 1280 color touchscreen on Android 9 gives the same desk experience as the rest of the CCX 400 family.

Product Description

HP part number 84C14AA#ABA — formerly Poly 2200-49700-001 — differs from the other CCX 400 SKUs in two specific ways. First, it carries the Open SIP firmware image rather than the Microsoft Teams image, which determines what the phone can register to. Second, it is the only Open SIP CCX 400 that includes a North America power adapter; the sibling part 849A1AA#AC3 is PoE-only with an empty power slot in the box. The phone still supports auto-sensing IEEE 802.3af Class 3 PoE at 13 W maximum, so ordering this SKU does not commit a site to local outlets — it simply guarantees the adapter is on hand for the positions that need it.

That distinction matters most in mixed estates: branch offices on older access switches, retail counters and reception desks fed from unmanaged switches, remote workers on a home router, and temporary or seasonal positions where no structured cabling refresh is scheduled. On the SIP side, the Open SIP image implements IETF SIP per RFC 3261 and companion RFCs with SDP and DNS-SRV, supports provisioning and call server redundancy, and pulls per-device configuration from an FTP, TFTP, HTTP or HTTPS provisioning server. Codec coverage spans G.711 A-law and μ-law, G.729AB, G.722 HD Voice, G.722.1, iLBC and Opus for interoperability across legacy trunks and wideband providers.

Everything else follows the CCX 400 platform. Poly HD Voice with Acoustic Clarity and Acoustic Fence keeps far-end audio clean in open offices, the full-duplex speakerphone handles echo cancellation without an outboard DSP, and headsets attach over RJ-9, USB Type-A or an electronic hookswitch cable. A two-port gigabit Ethernet switch passes 10/100/1000Base-TX through to a desktop PC where a single drop serves both devices, with VLAN discovery through CDP, DHCP and LLDP-MED and security covered by 802.1X with EAPOL, SRTP and TLS. For wall positions, add the Poly CCX 400 wall mount bracket, and keep a spare CCX 400 handset and cord stocked for shared and public-facing phones. Replacement adapters are available separately as the Poly 5V/3A power supply for the CCX 400.

Key Features

• North America Power Supply Included — Ships with a 5 VDC @ 3 A adapter so positions fed from non-PoE or unmanaged switches work without ordering a separate accessory.
• Open SIP Firmware — Registers against a third-party IP PBX, SBC or hosted UCaaS platform using IETF SIP per RFC 3261, independent of any Microsoft 365 tenant.
• PoE Still Supported — Auto-sensing IEEE 802.3af Class 3 at 13 W maximum means the same SKU can be powered from the switch wherever PoE is available.
• 5-Inch Color Touchscreen — A 720 x 1280 multi-touch capacitive display keeps contacts, calls and voicemail one tap away at the desk.
• Broad Codec Support — G.711, G.729AB, G.722 HD Voice, G.722.1, iLBC and Opus interoperate with both legacy trunks and wideband SIP providers.
• Provisioning Server Deployment — FTP, TFTP, HTTP and HTTPS central provisioning with call server redundancy supports staged multi-site rollouts.
• Two-Port Gigabit Switch — Passes 10/100/1000Base-TX through to a desktop PC so an existing single drop per workstation is preserved.
• Poly HD Voice with Acoustic Fence — Wideband audio across handset, speakerphone and headset with background noise suppressed at the source.
• Enterprise Security Stack — 802.1X with EAPOL, SRTP media encryption, TLS, encrypted configuration files and signed software executables.
• Flexible Headset Connectivity — RJ-9, USB Type-A and electronic hookswitch options let a site keep the headset standard it already owns.

Typical Applications

• Commercial meeting space
• Conference room
• Huddle room
• Training room
• Multi-purpose room
• Government space

Technical Specifications

Frequently Asked Questions

What exactly is included with part number 84C14AA#ABA?
The carton holds the CCX 400 console, handset with cord, CAT-5E network cable, desk stand, setup sheet and a North America 5 VDC @ 3 A power supply. The power adapter is what separates this SKU from the PoE-only Open SIP part 849A1AA#AC3.

Can this SKU still be powered over Ethernet?
Yes. The phone supports auto-sensing IEEE 802.3af Class 3 PoE at 13 W maximum regardless of the included adapter. Ordering this configuration simply guarantees an adapter is available for the positions in a deployment that have data but no PoE.

How does the Open SIP build differ from the Microsoft Teams CCX 400?
The hardware is identical; the firmware image is not. Open SIP registers against a third-party IP PBX, session border controller or hosted UCaaS platform and is managed through a SIP provisioning server. The Teams build signs into a Microsoft 365 tenant and is managed from the Microsoft Teams admin center.

Will it interoperate with our existing SIP platform?
The phone implements IETF SIP per RFC 3261 and companion RFCs with SDP, DNS-SRV, TCP and UDP transport, and supports call server redundancy. Codec coverage of G.711, G.729AB, G.722, G.722.1, iLBC and Opus handles both legacy trunks and wideband SIP providers. Confirm the specific firmware version against your platform's supported device list before a large order.

How are configurations pushed across a multi-site deployment?
The CCX 400 provisions from FTP, TFTP, HTTP or HTTPS servers, so per-device configuration files can be staged centrally and pulled at boot. Syslog, event logging and status reporting give visibility during phased rollouts.

Can the phone and a desktop PC share one network drop?
Yes. The two-port gigabit Ethernet switch passes 10/100/1000Base-TX from the LAN port through to the PC port, so an existing workstation drop serves both devices without additional cabling.

How is it mounted in reception or corridor positions?
A desk stand with adjustable base height ships in the box, and the optional Poly CCX 400 wall mount bracket covers wall positions in lobbies, corridors and reception areas.

What warranty and support options apply?
The CCX 400 carries a one-year warranty. Poly+ service agreements are available separately for extended coverage and advance hardware replacement; contact Creation Networks for the coverage tier that matches your deployment.