Barco XDX - ESSENTIAL CARE +2 (5Y) - 14831

Product Overview

The Barco XDX EssentialCare +2 (5Y) service plan (part 14831) is an extended service and support contract for Barco XDX installation projectors. It builds on the standard warranty to deliver a total of five years of coverage, adding two additional years of EssentialCare protection. The plan upgrades the level of support beyond the default return-and-repair terms, providing priority helpdesk access and faster parts handling. It is a service entitlement, not a hardware product, and is registered against an eligible XDX projector.

Product Description

EssentialCare is Barco's service program that extends and upgrades the standard warranty included with its projectors. Under the XDX EssentialCare +2 (5Y) plan, customers receive priority treatment from the Barco helpdesk with reduced response times and assured fast parts shipments throughout the coverage term. The plan maintains advance-replacement coverage, so a defective unit can be swapped for a like-for-like replacement to minimize downtime rather than reverting to return-and-repair after the standard warranty lapses. Coverage also includes preventive maintenance and on-site technical support as defined in Barco's EssentialCare program.

This plan is intended for owners of Barco XDX installation projectors. For details on the projector platform itself and other Barco service options, browse the full Barco collection. Shorter and longer EssentialCare terms are also available for XDX projectors to match different ownership horizons.

Key Features

• Five-Year Total Coverage — Extends the standard warranty by two additional years for a five-year EssentialCare term.
• Priority Helpdesk Support — Priority treatment with reduced response times from Barco technical support.
• Assured Fast Parts — Expedited parts shipments to reduce repair turnaround.
• Advance Replacement — Continues like-for-like advance-swap coverage instead of return-and-repair.
• Preventive Maintenance — Includes scheduled maintenance to keep the projector performing.
• On-Site Support — On-site technical assistance as defined in the EssentialCare program.

Coverage

• Owners of Barco XDX installation projectors in fixed installations
• Rental and staging fleets needing extended uptime guarantees
• Operators seeking advance replacement rather than return-and-repair after the base warranty
• Venues that depend on minimized projector downtime over a multi-year horizon

Technical Specifications

Frequently Asked Questions

What does the +2 (5Y) designation mean? It adds two years of EssentialCare coverage on top of the standard warranty for a total of five years of protection.

Is this a physical product? No. It is a service and support entitlement registered against an eligible Barco XDX projector.

What support does it include? Priority helpdesk access, fast parts shipments, advance replacement, preventive maintenance, and on-site support as defined by Barco EssentialCare.

Which products is it for? Barco XDX installation projectors.

How is advance replacement different from the default warranty? EssentialCare continues like-for-like advance-swap coverage to minimize downtime, instead of the return-and-repair terms that apply once the standard warranty expires.