AVer 2-Year Extension Warranty for ProAV Cameras (TR3XX, PTZ, TR5XX Series)

Product Overview

The AVer 2-Year Extension Warranty (SKU: 2YREXTPRO) extends AVerCare coverage by two additional years on eligible ProAV cameras in the TR3XX, PTZ, and TR5XX series that carry the standard 3-year warranty. This plan is the manufacturer-backed option for AV integrators, houses of worship, universities, and enterprise deployments that depend on continuous uptime from their AVer auto-tracking and PTZ cameras. Purchasing the extension before the base warranty expires ensures no gap in coverage and no lapse in access to AVer's US-based technical support team.

Product Description

AVer's AVerCare program is built around minimizing camera downtime in professional AV installations. The standard 3-year AVerCare warranty already includes Advanced Replacement with a 24-hour turnaround in the first year; this 2-year extension continues that protection for cameras in the TR3XX, PTZ, and TR5XX product families that are not already covered under a 5-year plan.

Eligible models include the TR310, TR311, TR313, TR331, TR333, TR335, TR530, TR535, PTZ210, PTZ211, PTZ231, PTZ310, PTZ330, and related variants—the full lineup of AVer's professional auto-tracking and remote-controlled PTZ cameras designed for lecture capture, broadcast, and corporate AV environments.

The extension is purchased per camera and activates upon expiration of the original factory warranty. Coverage includes hardware defects and manufacturing faults consistent with AVer's standard warranty terms. AVer's US-based technical support line remains available for troubleshooting, firmware guidance, and replacement coordination throughout the extended term.

For organizations running multiple AVer ProAV cameras, this extension simplifies lifecycle management by aligning end-of-warranty dates and budgeting protection costs alongside the original equipment purchase. It is the most straightforward way to protect a capital investment in professional PTZ or auto-tracking camera hardware without sourcing third-party service contracts.

Key Features

• 2-Year Coverage Extension — Adds two years to the standard 3-year AVerCare warranty on eligible TR3XX, PTZ, and TR5XX series cameras.
• Manufacturer-Backed Protection — Serviced directly by AVer, ensuring genuine parts and factory-authorized repair or replacement.
• Advanced Replacement Program — Continues the AVer policy of expedited unit replacement to minimize downtime in critical AV installations.
• US-Based Technical Support — Access to AVer's live phone, email, and chat support team throughout the extended warranty period.
• Broad Camera Compatibility — Covers TR3XX auto-tracking cameras, PTZ series cameras (PTZ210–PTZ330), and TR5XX streaming cameras with 3-year base warranties.
• Per-Unit Enrollment — Applied per camera for precise tracking and coverage across multi-camera installations.
• No-Gap Activation — Activates immediately upon base warranty expiration, maintaining continuous coverage with no lapse.

Typical Applications

• University lecture capture rooms running AVer TR3XX auto-tracking cameras that require guaranteed multi-year uptime.
• Corporate AV installations using PTZ cameras for executive video conferencing and hybrid meeting rooms.
• Houses of worship with TR5XX or PTZ cameras that stream services live and cannot tolerate unplanned hardware outages.
• Government and enterprise video production suites where budget cycles make multi-year coverage planning essential.
• AV integrators providing managed service agreements to end clients who require extended manufacturer coverage as part of their SLA.

Technical Specifications

Frequently Asked Questions