AMX RMS-ENT-SMA – RMS Enterprise Software Maintenance Agreement
AMX RMS-ENT-SMA – RMS Enterprise Software Maintenance Agreement is backordered and will ship as soon as it is back in stock.
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AMX RMS-ENT-SMA – RMS Enterprise Software Maintenance Agreement
AMX RMS-ENT-SMA – RMS Enterprise Software Maintenance Agreement
Product Overview
The AMX RMS-ENT-SMA is the Software Maintenance Agreement for RMS Enterprise, providing ongoing access to software updates, new releases, and technical support for active RMS Enterprise deployments. Designed for enterprise AV and IT managers maintaining long-term RMS-based asset management platforms, the SMA ensures that RMS Enterprise installations remain current with the latest firmware management, scheduling integration, and security features without the cost of standalone upgrades. The SMA is required to maintain update eligibility for RMS Enterprise on-premises or cloud deployments beyond the initial coverage period.
Product Description
The RMS-ENT-SMA provides a maintenance coverage period for RMS Enterprise software, entitling the licensee to all software updates, feature releases, and technical support issued during the agreement term. Active SMA coverage ensures that enterprise AV operations teams can apply the latest RMS Enterprise Update Manager improvements, scheduling interface updates for Microsoft Exchange, Google Calendar, and Lotus Notes integrations, and security patches without additional licensing cost. Organizations with large-scale RMS deployments across multiple buildings or facilities benefit most from active SMA coverage, as it protects the investment in centralized AV asset management infrastructure and ensures compatibility with evolving AMX NetLinx firmware and device releases. Contact Creation Networks for SMA pricing, renewal terms, and enterprise maintenance bundles.
Key Features
- Ongoing Software Updates: Ensures access to all RMS Enterprise software releases and improvements during the maintenance term.
- Security Patch Access: Keeps RMS Enterprise installations current with security updates for enterprise IT compliance.
- Technical Support Entitlement: Provides AMX technical support access for RMS Enterprise during the agreement period.
- Scheduling Integration Updates: Maintains compatibility with evolving Microsoft Exchange EWS, Google Calendar, and Lotus Notes scheduling interfaces.
- Firmware Compatibility: Ensures RMS Enterprise remains compatible with new AMX NetLinx controller and device firmware releases.
Typical Applications
- Corporate Boardroom and Conference Room Management: Active maintenance coverage for enterprise RMS deployments managing large multi-room AV fleets.
- Government Facilities: Long-term software support for RMS-based government AV asset management platforms.
- Multi-Building Campuses: SMA coverage for organizations managing AV systems across multiple locations under a single RMS license.
Technical Specifications
| Specification | Detail |
|---|---|
| Product Type | Software Maintenance Agreement |
| Applicable Platform | AMX RMS Enterprise (on-premises or cloud) |
| Coverage | Software updates, new releases, security patches, technical support |
| Scheduling Integration | Microsoft Exchange EWS, Google Calendar, Lotus Notes (via SMA-covered updates) |
Frequently Asked Questions
- What happens to RMS Enterprise if the SMA lapses?
- If the SMA lapses, the existing RMS Enterprise installation continues to function as-is, but the licensee loses access to new software releases, security patches, and AMX technical support until the SMA is renewed.
- Is the SMA required to use RMS Enterprise?
- No — RMS Enterprise continues to operate after the initial coverage period without an active SMA. However, SMA coverage is required to access new software versions and maintain support entitlement.
- How do I renew the RMS-ENT-SMA?
- Contact Creation Networks at 1-888-230-3661 or creationnetworks.net for SMA renewal pricing and enterprise maintenance agreement terms.
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- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
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