Allen & Heath AH-ONLINE-SF Web-based Online Factory training for AHM/Avantis/SQ/Qu applications

Product Overview

The Allen & Heath AH-ONLINE-SF is a web-based, factory-delivered online training session covering the AHM audio management platform, Avantis, SQ, and Qu console series. Delivered directly by Allen & Heath's factory training team, the session is tailored to the specific system or systems in use by the purchasing organization. It is designed for commercial AV integrators, system operators, and technical teams who require structured, expert-led product education without the logistical cost of on-site travel. A minimum of four weeks advance scheduling notice is required to secure a session.

Product Description

For AV integration firms deploying Allen & Heath systems in commercial, corporate, or institutional environments, the gap between equipment installation and operator proficiency is one of the most common sources of post-handover support calls. The AH-ONLINE-SF addresses this directly by providing direct access to Allen & Heath's factory training specialists in a focused, interactive web-based format. Sessions are not pre-recorded webinars — they are live, instructor-led engagements tailored to the purchasing organization's specific systems and use cases.

Coverage spans the full range of Allen & Heath's commercial and professional console platforms: AHM (audio management systems for installed AV), Avantis (large-format digital mixing), SQ (mid-format professional digital mixing), and Qu (compact digital mixing). Integrators can request training focused on a single platform or across multiple systems, making the session applicable to firms that deploy the full Allen & Heath portfolio.

Topics addressed in a typical session may include system architecture and signal flow, network configuration and I/O setup, scene and show file management, remote control via iOS applications, integration with third-party control systems (AMX, Crestron, Q-SYS), and operational workflows specific to the installed venue type. The factory-trained instructors bring direct product knowledge that goes beyond published documentation, including configuration best practices, known edge cases, and efficient troubleshooting methodologies.

Scheduling requires a minimum of four weeks advance notice, which allows Allen & Heath to assign the appropriate subject-matter expert for the systems in question and confirm a session time that works across all participants. Organizations should factor this lead time into project commissioning timelines. The session is conducted over standard video conferencing infrastructure, requiring no specialized software on the participant end beyond a supported web browser and stable internet connection.

Key Features

• Live Factory-Delivered Instruction — Sessions are conducted by Allen & Heath factory training specialists, not third-party trainers or pre-recorded materials.
• Covers AHM, Avantis, SQ, and Qu Platforms — Single training engagement can address multiple Allen & Heath systems deployed across a project or facility.
• Web-Based, No Travel Required — Participants connect via standard video conferencing; no client-side software installation required.
• Customizable Session Content — Training focus can be tailored to the specific systems, applications, and operational workflows of the purchasing organization.
• Minimum 4-Week Advance Scheduling — Advance booking ensures the correct subject-matter expert is assigned and a suitable session window is confirmed.
• Applicable to Integration and End-User Teams — Suitable for both the installing integrator's technical staff and the end client's operators and facilities team.

Typical Applications

• Commercial AV System Commissioning — Provide operator training at project handover for AHM-based installed systems in corporate campuses, conference centers, and higher-education facilities.
• Integration Firm Technical Development — Bring internal AV technicians and project engineers up to speed on Allen & Heath console platforms before deployment to client sites.
• House of Worship Staff Training — Train volunteer and part-time audio operators on SQ or Qu console workflows specific to the installed system configuration.
• Corporate AV Team Onboarding — Onboard in-house AV staff at enterprises or universities deploying Avantis or SQ systems in auditoriums and multi-purpose spaces.
• Post-Installation Support Reduction — Reduce post-handover support calls by ensuring end users receive expert-level training on system operation before going live.
• Touring and Production Team Preparation — Prepare production company staff for Avantis or SQ console deployments on specific tour or event projects.

Training Session Details

Frequently Asked Questions

Is this a live session or a pre-recorded webinar?

This is a live, instructor-led session delivered by an Allen & Heath factory training specialist. It is not a pre-recorded course or an on-demand video library.

How far in advance must we schedule the training session?

A minimum of four weeks advance scheduling notice is required. This lead time is necessary for Allen & Heath to assign the appropriate trainer and confirm a session window. Factor this into your project commissioning timeline.

Can one session cover multiple Allen & Heath products, such as both SQ and AHM?

Yes. The session can be scoped to cover multiple Allen & Heath platforms. Specify the systems your team needs training on at the time of booking so the appropriate specialist can be assigned.

What software do participants need to join the session?

No specialized software installation is required. Participants connect via a standard web browser and video conferencing link provided by Allen & Heath at the time of scheduling.

Is this training suitable for end-users, or is it intended for integrators only?

The training is suitable for both the installing integrator's technical staff and the end client's operators. The session content can be adjusted for either a technical commissioning audience or a day-to-day operations audience.

Can multiple participants from our organization attend the same session?

Yes. Multiple staff members can participate in the same session. Coordinate with Allen & Heath during scheduling to confirm the number of attendees and any specific roles or skill levels to address.

Does the training include hands-on time with the actual hardware?

The training is conducted remotely. For hands-on training with physical hardware at the Allen & Heath factory, contact Creation Networks about in-person training options that may be available separately.

What happens if we need to reschedule after booking?

Contact Creation Networks or Allen & Heath directly as soon as possible if a rescheduling is needed. Given the four-week minimum lead time, last-minute changes may affect trainer availability.