Allen & Heath AH-OFFSITE-1 Virtual factory training, commissioning and ongoing post-sale support. Requires 3 weeks notice. Does not include on-site training, but on-site can be added if needed as AH-ONSITE-2 after AH-OFFSITE-1 is completed.

Product Overview

The Allen & Heath AH-OFFSITE-1 is a structured virtual training and commissioning service delivered by Allen & Heath factory specialists to AV integrators, system engineers, and end-user operators. The program covers product configuration, system commissioning, and post-sale support for Allen & Heath installations, conducted entirely via remote session without the need for travel. A minimum of three weeks' notice is required to schedule a session, allowing adequate preparation and resource allocation on both sides. On-site training can be added separately as the AH-ONSITE-2 package upon completion of the offsite program.

Product Description

The AH-OFFSITE-1 program is designed for commercial AV integrators and systems engineers who need structured, manufacturer-level guidance on Allen & Heath product configuration and deployment. Sessions are led by factory-trained Allen & Heath specialists who can walk through firmware configuration, signal routing, DSP setup, network architecture, and operational best practices relevant to the specific products installed at a site. This approach allows organizations to receive expert commissioning support without the cost and scheduling complexity of on-site visits.

The service covers virtual factory training for the full range of applicable Allen & Heath systems, including dLive, Avantis, SQ, CQ, AHM, and related products. Post-sale support is included, providing ongoing access to specialist guidance during the critical early operational period of a new installation. For projects requiring a physical presence, the AH-ONSITE-2 upgrade can be added after completing the offsite program, creating a two-stage training pathway from remote orientation to in-person commissioning.

For commercial integrators managing multi-site deployments or working with clients in locations distant from Allen & Heath's support network, the AH-OFFSITE-1 provides a scalable and cost-effective path to manufacturer-level commissioning assurance. It is particularly valuable for projects where system complexity demands factory expertise but on-site logistics are prohibitive.

Key Features

• Factory Specialist Delivery — Sessions led by Allen & Heath-trained technical staff with direct product expertise
• Virtual Commissioning Support — Full system commissioning guidance conducted via remote session
• Post-Sale Support Included — Ongoing manufacturer-level support during the post-installation operational period
• Flexible Product Coverage — Applicable to dLive, Avantis, SQ, CQ, AHM, and other Allen & Heath systems
• Upgrade Path to On-Site Training — AH-ONSITE-2 on-site visit can be added after completing this program
• Scheduled with Advance Notice — Three weeks' notice required, ensuring dedicated specialist time allocation

Typical Applications

• Corporate AV Installations — Commission boardroom, conference center, and enterprise audio systems with factory guidance
• Commercial AV Integrators — Structured manufacturer training for engineering teams handling Allen & Heath deployments
• Remote Commissioning Projects — Expert support for installations in locations where on-site visits are not practical
• Houses of Worship — Train technical volunteers and staff on Allen & Heath systems with specialist oversight
• Multi-Site Rollouts — Scalable training delivery for organizations deploying Allen & Heath across multiple locations
• Post-Installation Operator Training — Onboard end-user operators with manufacturer-backed curriculum

Service Details

Frequently Asked Questions

What is covered in the AH-OFFSITE-1 training session?

Sessions typically cover system configuration, DSP setup, network architecture, signal routing, firmware operation, and operational best practices specific to the Allen & Heath products installed at your site. The exact scope is coordinated during scheduling.

How do I schedule a session?

Contact Creation Networks after purchase to initiate scheduling with Allen & Heath. A minimum of three weeks' notice is required before the desired session date.

Can I add on-site training later?

Yes. The AH-ONSITE-2 on-site training package can be added after the AH-OFFSITE-1 program is completed, creating a two-phase training program if physical presence is subsequently required.

Is this service suitable for end-user operators or only for integrators?

The service is applicable to both integrators commissioning systems and end-user technical staff who will operate the installed equipment. The session scope can be tailored accordingly during scheduling.

Which Allen & Heath products does this service cover?

The AH-OFFSITE-1 is applicable to the full range of Allen & Heath professional systems including dLive, Avantis, SQ, CQ series, AHM processors, and related hardware. Confirm coverage for your specific system at the time of scheduling.

Is there a limit to the number of attendees per session?

Session capacity and structure depend on the scope agreed during scheduling. Contact us for details specific to your team size and training requirements.