Adder ProServ Advanced Access Support - Unlimited User License - PROSERV-AA-UNL

Product Overview

Adder's ProServ Advanced Access support plan provides one year of 24-hour technical support access plus 3 scheduled system check-ins, for a system with an unlimited-user license. This is the top tier of Adder's support plan, sized for the largest AdderLink deployments with no license-count ceiling.

Product Description

ProServ Advanced Access is Adder's ongoing support subscription, distinct from a one-time engineer engagement — it covers a full year of 24-hour technical support access for the covered system, plus 3 scheduled system check-ins conducted by Adder to catch issues proactively rather than waiting for a failure. The unlimited tier removes the license-count ceiling entirely, suited to the largest AdderLink KVM or AV-over-IP deployments or organizations that expect continued growth in licensed users.

The proactive check-in cadence (3 per year) is what differentiates this from simple reactive support — Adder reviews system health and configuration at scheduled intervals rather than only engaging when something breaks.

Key Features

• 24-Hour Technical Support Access — A full year of round-the-clock support coverage for the licensed system.
• 3 Scheduled System Check-Ins — Proactive health reviews rather than purely reactive support.
• Unlimited User Licensing — No license-count ceiling on the covered system.
• Annual Term — Coverage renews yearly, aligning support budget with a predictable annual cost.

Typical Applications

• Enterprise-scale AdderLink KVM deployments
• Large government, defense, or broadcast facilities
• Organizations with growing or unpredictable user counts
• Mission-critical command-and-control environments

Frequently Asked Questions

What does "unlimited" mean for this tier?
There's no license-count ceiling — the plan covers the system regardless of how many users are licensed, unlike the fixed 24/48/96/192/288-user tiers.

What happens during a system check-in?
Adder reviews system health and configuration proactively, aiming to catch potential issues before they cause a failure.

When does the unlimited tier make more sense than a fixed tier?
When a deployment is at or near the 288-user tier's ceiling, or when user count is expected to keep growing and repeated tier upgrades aren't desirable.

Does this renew automatically?
Coverage is annual; contact Creation Networks or Adder to confirm renewal terms ahead of the coverage period ending.