Adder ProServ Advanced Access Support - 48 User License - PROSERV-AA-48
Adder ProServ Advanced Access Support - 48 User License - PROSERV-AA-48 is backordered and will ship as soon as it is back in stock.
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Adder ProServ Advanced Access Support - 48 User License - PROSERV-A...
Product Overview
Adder's ProServ Advanced Access support plan provides one year of 24-hour technical support access plus 3 scheduled system check-ins, sized for a system with a 48-user license.
Product Description
ProServ Advanced Access is Adder's ongoing support subscription, distinct from a one-time engineer engagement — it covers a full year of 24-hour technical support access for the covered system, plus 3 scheduled system check-ins conducted by Adder to catch issues proactively rather than waiting for a failure. Coverage is sized to license count, and the 48-user tier suits small-to-mid-size AdderLink KVM or AV-over-IP deployments.
The proactive check-in cadence (3 per year) is what differentiates this from simple reactive support — Adder reviews system health and configuration at scheduled intervals rather than only engaging when something breaks.
Key Features
- 24-Hour Technical Support Access — A full year of round-the-clock support coverage for the licensed system.
- 3 Scheduled System Check-Ins — Proactive health reviews rather than purely reactive support.
- Sized to License Count — Coverage matched to a 48-user system.
- Annual Term — Coverage renews yearly, aligning support budget with a predictable annual cost.
Typical Applications
- Small-to-mid-size AdderLink KVM deployments
- Multi-room facilities with a moderate user count
- Organizations scaling up from a single-room install
Frequently Asked Questions
What does 24-hour technical support access mean in practice?
Coverage for support requests at any hour throughout the year, rather than limited to standard business hours.
What happens during a system check-in?
Adder reviews system health and configuration proactively, aiming to catch potential issues before they cause a failure.
How do I know if the 48-user tier is right for my system?
Match the tier to your actual licensed user count; contact Creation Networks to confirm the right fit if you're between tiers.
Does this renew automatically?
Coverage is annual; contact Creation Networks or Adder to confirm renewal terms ahead of the coverage period ending.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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