Adder ProServ Advanced Access Support - 192 User License - PROSERV-AA-192

Product Overview

Adder's ProServ Advanced Access support plan provides one year of 24-hour technical support access plus 3 scheduled system check-ins, sized for a system with a 192-user license. This tier suits mid-to-large AdderLink deployments needing guaranteed support coverage and proactive health checks rather than reactive break-fix only.

Product Description

ProServ Advanced Access is Adder's ongoing support subscription, distinct from a one-time engineer engagement — it covers a full year of 24-hour technical support access for the covered system, plus 3 scheduled system check-ins conducted by Adder to catch issues proactively rather than waiting for a failure. Coverage is sized to license count, and the 192-user tier suits organizations with a correspondingly sized AdderLink KVM or AV-over-IP deployment.

The proactive check-in cadence (3 per year) is what differentiates this from simple reactive support — Adder reviews system health and configuration at scheduled intervals rather than only engaging when something breaks.

Key Features

• 24-Hour Technical Support Access — A full year of round-the-clock support coverage for the licensed system.
• 3 Scheduled System Check-Ins — Proactive health reviews rather than purely reactive support.
• Sized to License Count — Coverage matched to a 192-user system.
• Annual Term — Coverage renews yearly, aligning support budget with a predictable annual cost.

Typical Applications

• Mid-to-large AdderLink KVM deployments
• Government and corporate command-and-control facilities
• Broadcast and mission-critical AV-over-IP systems
• Organizations requiring guaranteed 24-hour support response

Frequently Asked Questions

What does 24-hour technical support access mean in practice?
Coverage for support requests at any hour throughout the year, rather than limited to standard business hours.

What happens during a system check-in?
Adder reviews system health and configuration proactively, aiming to catch potential issues before they cause a failure, rather than only responding after something breaks.

How do I know if I need the 192-user tier versus another tier?
Match the tier to your actual licensed user count — 24, 48, 96, 192, 288, or unlimited tiers are available; contact Creation Networks to confirm the right fit for your deployment.

Does this renew automatically?
Coverage is annual; contact Creation Networks or Adder to confirm renewal terms ahead of the coverage period ending.