Adder ES-XPRO2 – 1-Year Elite Service for X-PRO MS2 Extenders
Adder ES-XPRO2 – 1-Year Elite Service for X-PRO MS2 Extenders is backordered and will ship as soon as it is back in stock.
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Adder ES-XPRO2 – 1-Year Elite Service for X-PRO MS2 Extenders
Product Overview
The Adder ES-XPRO2 is a 1-year Elite Service plan covering the ADDERLink X-DVIPRO-MS2 and X-USBPRO-MS2 dual-head KVM extenders. This Adder Elite Service plan for KVM extenders gives operations teams prioritized 24/7 technical support and an advance hardware replacement scheme, so a failed extender does not take a workstation offline while a repair is processed. For organizations that depend on extended dual-display workstations, ES-XPRO2 is the service layer that keeps support response times predictable.
Product Description
Standard manufacturer support resolves most issues, but mission-dependent installations — control positions, production suites, and secure operations desks — need a defined escalation path and guaranteed hardware turnaround. Adder Elite Service provides exactly that for the X-DVIPRO-MS2 and X-USBPRO-MS2 extender pairs.
Under the plan, support requests are prioritized in Adder's queue and handled by the manufacturer's own engineers around the clock, with a guaranteed engineer call-back outside business hours. If a fault cannot be resolved remotely, the advance hardware replacement scheme dispatches a replacement unit within one business day, letting your team swap hardware and restore the position rather than waiting on a depot repair cycle. This 1-year extended service for AdderLink X-PRO extenders is purchased per covered installation and runs as an annual term. It is the appropriate choice for AV integrators and IT departments writing service-level commitments around dual-head DVI and USB extension hardware. Browse the full Adder Technology collection at Creation Networks to pair coverage with the rest of your Adder estate.
Key Features
- 24/7 Priority Technical Support — Support requests are prioritized in the Adder queue and handled by manufacturer engineers at any hour.
- Guaranteed Engineer Call-Back — Outside business hours, an Adder engineer returns your call within a defined response window.
- Advance Hardware Replacement — If an issue cannot be resolved remotely, a replacement unit ships within one business day.
- Dual-Model Coverage — One plan covers both the X-DVIPRO-MS2 and X-USBPRO-MS2 dual-head extender models.
- Predictable Annual Cost — A fixed 1-year term simplifies budgeting for support on critical extension links.
Technical Specifications
| SKU | ES-XPRO2 |
|---|---|
| Service Type | Adder Elite Service — 24/7 priority technical support with advance hardware replacement |
| Term | 1 year |
| Covered Products | ADDERLink X-DVIPRO-MS2, ADDERLink X-USBPRO-MS2 |
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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