Adder ES-XPRO – 1-Year Elite Service for X-PRO Extenders
Adder ES-XPRO – 1-Year Elite Service for X-PRO Extenders is backordered and will ship as soon as it is back in stock.
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Adder ES-XPRO – 1-Year Elite Service for X-PRO Extenders
Product Overview
The Adder ES-XPRO is a 1-year Elite Service plan covering the ADDERLink X-DVI PRO, X-DVI PRO-DL, and X-USB PRO KVM extenders. This Adder Elite Service contract delivers true 24/7 global support for facilities that run X-PRO extension links in continuous operation. Buyers comparing KVM extender support plans choose this Adder 24/7 support coverage to add priority case handling and advance hardware replacement on top of the product warranty for their X-PRO extender pairs.
Product Description
ADDERLink X-PRO extenders carry the video, USB, and audio link between a computer and a remote operator position — when that link fails, the operator position is down. Adder's Elite Service exists for organizations where that downtime is unacceptable at any hour: broadcast facilities, security operations, industrial control, and other 24/7 environments. With ES-XPRO registered against your X-DVI PRO, X-DVI PRO-DL, or X-USB PRO units, your team can reach Adder support engineers around the clock, with Elite cases prioritized in the support queue ahead of standard requests. Faults raised outside business hours receive a guaranteed engineer call-back within four hours or less. If an issue cannot be resolved remotely, Adder's advance hardware replacement scheme ships a replacement unit within one business day — the failed extender is swapped rather than sent away for a repair cycle while the position sits dark. The plan runs for one year, aligning with annual support budgeting. X-PRO extender hardware and additional Adder service plans are available in our Adder Technology collection.
Key Features
- True 24/7 Global Support — Adder support engineers are reachable at any hour, every day, so extender faults are worked the moment they occur.
- Priority Support Queue — Elite Service cases jump ahead of standard requests, reducing time to engagement when a link is down.
- Four-Hour Out-of-Hours Call-Back — Issues raised outside business hours receive a guaranteed engineer call-back in four hours or less.
- Advance Hardware Replacement — Unresolvable faults trigger shipment of a replacement unit within one business day, restoring the extension link without a repair-cycle wait.
- Covers the X-PRO Extender Family — One plan applies to the X-DVI PRO, X-DVI PRO-DL, and X-USB PRO extenders deployed across your facility.
- One-Year Term — A defined 12-month coverage window that fits annual support contracts and renewal planning.
Technical Specifications
| SKU | ES-XPRO |
|---|---|
| Service Type | Adder Elite Service — 24/7 support, priority queue, 4-hour out-of-hours call-back, advance replacement within 1 business day |
| Term | 1 year |
| Covered Products | ADDERLink X-DVI PRO (X-DVIPRO); X-DVI PRO-DL (X-DVIPRO-DL); X-USB PRO (X-USBPRO) KVM extenders |
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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