Adder ES-XDFX – 1-Year Elite Service, XD150FX Extenders

Product Overview

The Adder ES-XDFX is a 1-year Elite Service plan — Adder's factory service and support program — covering ADDERLink XD150FX fiber optic KVM extenders. Elite Service is Adder's true 24/7 global support tier, created for customers managing high-pressure, always-on operations that cannot tolerate downtime on critical infrastructure. This fiber KVM extender service plan adds support-queue prioritization, a guaranteed engineer call-back commitment, and an advance hardware replacement scheme to your XD150FX links, giving operations teams a defined escalation path whenever a fault occurs.

Product Description

XD150FX extenders are often deployed where fiber is mandatory — electrically isolated plants, long campus runs, secure facilities — and where a failed link can sever an operator's only connection to a remote machine. Adder designed Elite Service for precisely these 24/7 environments.

With ES-XDFX in place, your team has round-the-clock access to Adder's support engineers and prioritization in the support queue. Outside of business hours, Adder guarantees an engineer call-back time of four hours or less, keeping overnight incidents moving instead of waiting for the next business day. If an issue cannot be resolved, the advance hardware replacement scheme ensures a replacement product is sent to you within one business day, so a failed transmitter or receiver can be swapped with minimal disruption to the extended workstation. Adder sums up the program as having one of their dedicated support engineers by your side, day and night. For organizations standardizing on XD150FX fiber extension, attaching Elite Service per unit converts repair uncertainty into a fixed annual line item. The covered Adder XD150FX-MM dual-link DVI fiber optic extender and the rest of the Adder Technology collection are available at Creation Networks.

Key Features

• True 24/7 Global Support — Round-the-clock access to Adder support for covered XD150FX fiber extenders.
• Support Queue Prioritization — Elite Service cases are moved up the queue for faster engineering engagement.
• Guaranteed Engineer Call-Back — Engineer call-back time of four hours or less outside of business hours.
• Advance Hardware Replacement — A replacement product ships within one business day when an issue cannot be resolved.
• Manufacturer Factory Service — Delivered by Adder's own support engineers under the Adder Professional Services program.
• Predictable Annual Cost — A one-year term provides budget certainty for supporting fiber KVM extension links.

Technical Specifications