Adder ES-XD6 – 1-Year Elite Service, XD6-Series Extenders

Product Overview

The Adder ES-XD6 is a 1-year Elite Service plan — Adder's factory service and support program — covering ADDERLink XD6-series DisplayPort KVM extenders, including the XD641x, XD642x, XD614x, and XD612x DP models. Elite Service provides true 24/7 global support for operations that run around the clock and cannot afford downtime on their critical infrastructure. As a KVM extender service contract, this plan layers support-queue prioritization, a guaranteed engineer call-back commitment, and an advance hardware replacement scheme onto your XD6 deployment, giving broadcast, post-production, and control room teams a defined support path for every covered unit.

Product Description

XD6-series extenders typically carry high-resolution DisplayPort workstation signals to operator positions where availability is non-negotiable. Adder built Elite Service for customers managing 24/7 high-pressure operations, recognizing that critical infrastructure failures rarely respect business hours.

Attaching ES-XD6 to XD6-series hardware gives your team round-the-clock access to Adder's support engineers with prioritization in the support queue. Outside of business hours, Adder guarantees an engineer call-back time of four hours or less, so issues logged during overnight or weekend operations receive prompt engineering attention. Where a fault cannot be resolved through support, the advance hardware replacement scheme ensures a replacement product is dispatched to you within one business day, minimizing the period an operator position runs degraded. Adder characterizes Elite Service as having one of their dedicated support engineers by your side, day and night. For sites standardizing on XD6 DisplayPort extension across multiple seats, pairing each unit with an Elite Service plan converts unpredictable repair events into a managed, budgeted support process. Covered hardware and complementary Adder products are available in the Adder Technology collection at Creation Networks.

Key Features

• True 24/7 Global Support — Round-the-clock access to Adder support for covered XD6-series DisplayPort extenders.
• Support Queue Prioritization — Elite Service cases are prioritized, reducing waiting time when a fault is logged.
• Guaranteed Engineer Call-Back — Engineer call-back time of four hours or less outside of business hours.
• Advance Hardware Replacement — A replacement product is sent within one business day if an issue cannot be resolved.
• Manufacturer-Delivered Service — Support comes directly from Adder's engineering organization under its Professional Services program.
• Covers the Full XD6 DP Range — One plan SKU supports XD641x, XD642x, XD614x, and XD612x DP extender models.

Technical Specifications