Adder ES-XD2 – 1-Year Elite Service, XD2-Series Extenders

Product Overview

The Adder ES-XD2 is a 1-year Elite Service plan — Adder's factory service and support program — covering ADDERLink XD2-series KVM extenders such as the XD522. Elite Service delivers true 24/7 global support for organizations running high-pressure, round-the-clock operations that cannot absorb downtime on critical extension links. This Adder Elite Service plan adds support-queue prioritization, guaranteed engineer call-back, and an advance hardware replacement scheme on top of the product's standard coverage, making it a practical KVM extender support contract for broadcast, control room, and 24/7 operations teams.

Product Description

When an extender carrying an operator's displays, USB peripherals, and audio fails at 2 a.m., standard business-hours support is not enough. Adder created Elite Service for exactly these environments: customers managing 24/7 high-pressure operations whose critical infrastructure must stay live.

With ES-XD2 attached to your XD2-series hardware, you receive round-the-clock access to Adder's support organization with prioritization in the support queue. Outside of business hours, Adder guarantees an engineer call-back time of four hours or less, so a fault logged overnight gets engineering attention before the next shift begins. If an issue cannot be resolved remotely, the advance hardware replacement scheme ensures a replacement product is sent to you within one business day, letting you swap the affected unit and restore the operator position quickly. Adder describes Elite Service as having one of their dedicated support engineers by your side, day and night — a sensible attachment for XD2 extension links in master control, process control, and other always-on facilities. The plan covers XD2-series extenders; if you are specifying new hardware, the covered Adder XD522 DisplayPort KVMA extender pair and the wider Adder Technology collection are available at Creation Networks.

Key Features

• True 24/7 Global Support — Round-the-clock access to Adder's support organization for covered XD2-series extenders.
• Support Queue Prioritization — Elite Service cases move ahead in the queue, shortening time to engineering engagement.
• Guaranteed Engineer Call-Back — Engineer call-back time of four hours or less outside of business hours.
• Advance Hardware Replacement — If an issue cannot be resolved, a replacement product is sent within one business day.
• Factory Service Program — Support is delivered by Adder's own engineers under the manufacturer's Professional Services program.
• One-Year Term — Provides a defined annual support cost for budgeting critical KVM extension infrastructure.

Technical Specifications