Adder ES-XD – 1-Year Elite Service for XD Series Extenders

Product Overview

The Adder ES-XD is a 1-year Elite Service plan that provides 24/7 priority technical support and advance hardware replacement for the ADDERLink XD series, covering the XD150 KVM extender plus the XDIP HDMI/USB extender over IP in both standard and PoE versions. For control rooms and IT estates that depend on XD series extension links every day, this Adder Elite Service contract attaches a defined service-level commitment to the hardware. It is the right KVM extender support plan when downtime on an extended workstation is not acceptable. See related equipment in the Adder Technology collection at Creation Networks.

Product Description

The XD series fills two distinct extension roles: the XD150 carries DVI video, USB 2.0, and audio over CATx for point-to-point extension, while the XDIP extends HDMI and USB over a standard 1Gb/s IP network, scaling from simple extension to matrix-style deployments. In either role, a failed unit severs the operator from the computer it reaches — which is precisely the scenario Adder Elite Service is built to manage. The ES-XD plan delivers true 24/7 global support, so assistance is available during overnight shifts and weekend operations, not just business hours. Cases raised under the plan are prioritized in the support queue, and outside business hours Adder guarantees an engineer call-back within four hours or less. Where an issue cannot be resolved remotely, the advance hardware replacement scheme ships a replacement unit within one business day, restoring the extension link with minimal interruption while the faulty unit is processed. Coverage applies to the XD150, XDIP, and XDIP PoE models for a one-year term per purchase. For AV integrators and IT managers writing support commitments into client agreements or internal SLAs, attaching ES-XD to each deployed XD series unit converts an open-ended outage risk into a managed, predictable process backed by the manufacturer.

Key Features

• 24/7 Global Support — Round-the-clock access to Adder support engineers covers overnight and weekend operations.
• Priority Support Queue — Elite Service cases are handled ahead of standard requests for faster resolution.
• Four-Hour Out-of-Hours Call-Back — A guaranteed engineer call-back time of four hours or less applies outside business hours.
• Advance Hardware Replacement — If an issue cannot be resolved, a replacement unit ships within one business day.
• Covers the Full XD Series Scope — One plan applies to the XD150, XDIP, and XDIP PoE extender models.
• One-Year Term — Straightforward annual coverage that fits client SLAs and internal support budgets.

Technical Specifications