Adder ES-X – 1-Year Elite Service, X100/X200 Series

Product Overview

The Adder ES-X is a 1-year Elite Service plan covering all variants of the AdderLink X100 and X200 KVM extender families. Elite Service is Adder's highest support tier, combining the benefits of the Enhanced Warranty with 24/7 global technical support and an advance hardware replacement scheme. For sites where an Adder KVM extender support contract must guarantee response times — not just eventual repair — this Elite Service plan for X100 and X200 extenders is the appropriate coverage level.

Product Description

The X100 and X200 series extend keyboard, video, and mouse over structured cabling, and they are frequently installed in positions where downtime is immediately disruptive: operator desks separated from machine rooms, industrial floors, and secure facilities. Elite Service is built for exactly those deployments.

Under the plan, your organization receives true 24/7 access to Adder technical support, with prioritization in the support queue ahead of standard-warranty callers. Outside business hours, Adder guarantees an engineer call-back within four hours or less, so an overnight fault does not wait for the next working day. If an issue cannot be resolved remotely, the advance hardware replacement scheme ships a replacement unit within one business day — before the faulty unit is returned — which is the decisive difference for installations that cannot tolerate a repair-loop gap. The plan also includes everything in Adder's Enhanced Warranty, including the five-working-day test and repair commitment on returned units. One ES-X plan covers an X100 or X200 series unit for one year; purchase per unit to cover a full estate. Hardware and coverage plans are available together in the Adder Technology collection at Creation Networks.

Key Features

• 24/7 Global Technical Support — Round-the-clock access to Adder engineers, not limited to business hours.
• Priority Support Queue — Elite Service cases are prioritized ahead of standard support requests.
• Four-Hour Out-of-Hours Call-Back — Guaranteed engineer call-back within four hours or less outside business hours.
• Advance Hardware Replacement — A replacement unit ships within one business day when an issue cannot be resolved remotely.
• Includes Enhanced Warranty Benefits — Returned units are tested and repaired within five working days of receipt.
• Covers Every X100/X200 Variant — One plan SKU applies across the full extender family for simple procurement.

Technical Specifications