Adder ES-SW4-MS – 1-Year Elite Service, AV4PRO MultiScreen

Product Overview

The Adder ES-SW4-MS is a 1-year Elite Service plan that adds priority manufacturer support coverage to ADDERView 4 PRO MultiScreen KVM switches, including the AV4PRO-DUAL, AV4PRO-MS-TRIPLE, and AV4PRO-MS-QUAD. For operations where a multi-head KVM switch sits in the critical signal path, this Adder Elite Service contract delivers 24/7 support access and advance hardware replacement to keep downtime measured in hours, not weeks. It is the appropriate KVM switch support plan for installations that cannot wait on a standard repair cycle.

Product Description

Adder's Elite Service tier is built for deployments where switch availability directly affects operations. Under the ES-SW4-MS contract, the covered AV4PRO MultiScreen unit gains 24/7 access to Adder support with placement in the priority queue, so cases raised by your team are handled ahead of standard-warranty requests.

Out-of-hours incidents receive a call-back within 4 hours, which matters for broadcast, control, and operations environments that run beyond business hours. If hardware fails, Adder ships an advance replacement within 1 business day — the replacement unit is on its way before the faulty switch is returned, so a spare does not have to sit on the shelf to protect the installation.

The plan covers the dual-, triple-, and quad-head members of the AV4PRO MultiScreen family for a 1-year term and is the service companion to the switches available in the Adder Technology collection at Creation Networks. Purchasing the contract alongside the switch, or while the unit remains in good standing, keeps coverage continuous from day one.

Key Features

• 24/7 Support Access — Covered units can raise support cases around the clock rather than within business hours only.
• Priority Queue Handling — Cases from Elite Service customers are processed ahead of standard support requests.
• 4-Hour Out-of-Hours Call-Back — Incidents raised outside business hours receive a call-back within 4 hours.
• Advance Replacement Within 1 Business Day — A replacement unit ships before the failed switch is returned, minimizing operational downtime.
• MultiScreen Family Coverage — One SKU covers AV4PRO-DUAL, AV4PRO-MS-TRIPLE, and AV4PRO-MS-QUAD switches.
• Reduced Spares Requirement — Next-business-day advance replacement removes the need to stock a cold-spare switch on site.

Technical Specifications