Adder ES-SW4 – 1-Year Elite Service for AV4PRO, CCS-PRO4

Product Overview

The Adder ES-SW4 is a 1-year Elite Service plan covering Adder AV4PRO-DVI, AV4PRO-VGA, AV4PRO-DP, and CCS-PRO4 switches. This Adder Elite Service contract adds 24/7 technical support, priority handling in the support queue, and an advance hardware replacement scheme to the covered switch. For organizations running an AV4PRO KVM switch or CCS-PRO4 command and control switch in operationally critical positions, the ES-SW4 service plan converts an unplanned switch failure into a managed, next-business-day swap.

Product Description

Four-port AV4PRO and CCS-PRO4 switches frequently sit at single points of control — a trading desk, a security operations console, a broadcast operator position. When that switch is down, the operator is down. Adder's Elite Service program exists for exactly this exposure: it provides round-the-clock access to Adder's technical support team, prioritization in the support queue, a guaranteed engineer call-back within four hours outside business hours, and, where a hardware issue cannot be resolved, an advance replacement unit shipped within one business day.

The advance replacement model matters: rather than returning a failed unit and waiting on repair, the replacement ships first, so the console is back in service in roughly the time it takes to re-cable a switch. The ES-SW4 term runs one year and applies to the AV4PRO-DVI, AV4PRO-VGA, AV4PRO-DP, and CCS-PRO4 product families. IT and AV managers typically attach Elite Service at the time of hardware purchase so coverage and asset records stay aligned. Pair this plan with the covered hardware from our Adder Technology collection.

Key Features

• 24/7 Technical Support — Access to Adder's support team around the clock, not just during business hours.
• Priority Support Queue — Elite Service cases are prioritized ahead of standard support requests for faster engagement.
• 4-Hour Out-of-Hours Call-Back — A guaranteed engineer call-back within four hours when issues are raised outside business hours.
• Advance Hardware Replacement — If an issue cannot be resolved, a replacement unit ships within one business day, before the failed unit is returned.
• Covers Four Switch Families — One SKU protects AV4PRO-DVI, AV4PRO-VGA, AV4PRO-DP, and CCS-PRO4 switches.
• Predictable Support Costs — A fixed annual fee replaces unbudgeted downtime and emergency procurement.

Technical Specifications