Adder ES-AVX4 – 1-Year Elite Service, AdderView Switches

Product Overview

The Adder ES-AVX4 is a 1-year Elite Service plan — Adder's factory service and support program — covering AdderView CATx KVM switches, including the AVX4016, AVX4024, AVX4016IP, AVX4024IP, and AVX5016IP models. Elite Service delivers true 24/7 global support for organizations whose multi-user server access infrastructure must remain available around the clock. This KVM switch service contract adds support-queue prioritization, a guaranteed engineer call-back commitment, and an advance hardware replacement scheme to your AdderView switch, protecting the device that often serves as the single point of access to an entire rack of computers.

Product Description

An AdderView CATx switch typically concentrates console access for many servers and several users; when it goes down, an entire team can lose BIOS-level control of its systems. Adder created Elite Service for customers managing 24/7 high-pressure operations who cannot afford that kind of outage.

With ES-AVX4 attached to your switch, your team gains round-the-clock access to Adder's support organization with prioritization in the support queue. Outside of business hours, Adder guarantees an engineer call-back time of four hours or less, so a switch fault discovered during a night shift receives engineering attention quickly. If an issue cannot be resolved remotely, the advance hardware replacement scheme ensures a replacement product is sent to you within one business day, allowing the switch to be exchanged and console access restored with minimal interruption. Adder describes the program as having one of their dedicated support engineers by your side, day and night. Given how many systems depend on a single AdderView chassis, attaching Elite Service is a low-cost hedge against a high-impact failure. The covered Adder AVX5016IP CATx KVMA switch and related products in the Adder Technology collection are available at Creation Networks.

Key Features

• True 24/7 Global Support — Round-the-clock access to Adder support for covered AdderView CATx KVM switches.
• Support Queue Prioritization — Elite Service cases are prioritized ahead of standard support requests.
• Guaranteed Engineer Call-Back — Engineer call-back time of four hours or less outside of business hours.
• Advance Hardware Replacement — A replacement product ships within one business day if an issue cannot be resolved.
• Manufacturer Factory Service — Delivered directly by Adder's support engineers under the Adder Professional Services program.
• Broad Model Coverage — One plan SKU covers AVX4016, AVX4024, AVX4016IP, AVX4024IP, and AVX5016IP switches.

Technical Specifications