Adder ES-AVX1 – 1-Year Elite Service, AVX1000 Switches
Adder ES-AVX1 – 1-Year Elite Service, AVX1000 Switches is backordered and will ship as soon as it is back in stock.
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Adder ES-AVX1 – 1-Year Elite Service, AVX1000 Switches
Product Overview
The Adder ES-AVX1 is a 1-year Elite Service plan for AdderView AVX1008, AVX1016, AVX1008IP, and AVX1016IP CATx KVM switches, delivering Adder's highest tier of support for installations that cannot tolerate downtime. The plan provides 24/7 technical support with priority queue handling, a 4-hour out-of-hours call-back commitment, and advance replacement of failed hardware within 1 business day. For server rooms and operations centers built around AVX1000-series KVM switching, it is the service layer that keeps multi-computer access available around the clock.
Product Description
An AVX1008 or AVX1016 switch often sits at the center of server room access — when it fails, administrators lose console access to every connected machine at once. Adder's Elite Service is designed for exactly this risk profile. Covered customers receive 24/7 access to Adder technical support and move to the front of the support queue, with out-of-hours issues receiving a call-back within 4 hours.
The most significant benefit is advance replacement: rather than waiting on a repair cycle, Adder ships a replacement unit within 1 business day of a confirmed hardware fault, so a spare switch is on its way before the failed unit leaves your rack. One ES-AVX1 plan covers a single switch from the AVX1000 family — AVX1008, AVX1016, AVX1008IP, or AVX1016IP — for one year. If you run or are specifying an AdderView AVX1016 CATx KVM switch, pairing it with Elite Service is the most direct way to put a recovery SLA behind it. Browse related hardware in our Adder Technology collection.
Key Features
- 24/7 Technical Support — Round-the-clock access to Adder support engineers, not limited to business hours.
- Priority Queue Handling — Elite Service cases are prioritized ahead of standard support requests for faster resolution.
- 4-Hour Out-of-Hours Call-Back — Issues raised outside business hours receive an engineer call-back within 4 hours.
- Advance Replacement in 1 Business Day — A replacement unit ships within one business day of a confirmed hardware failure, before the faulty unit is returned.
- Covers the Full AVX1000 Range — Applicable to AVX1008, AVX1016, AVX1008IP, and AVX1016IP KVM switches.
Technical Specifications
| SKU | ES-AVX1 |
| Service Type | Adder Elite Service — 24/7 support, priority queue, 4-hour out-of-hours call-back, advance replacement within 1 business day |
| Term | 1 year |
| Covered Products | AdderView AVX1008, AVX1016, AVX1008IP, AVX1016IP |
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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