Most AV monitoring tools tell you something broke. They don't fix it, dispatch anyone, or keep a spare part on a shelf for the day you actually need one. AVAILS — AV Assurance, Insight and Lifecycle Support — is Creation Networks' fully managed AV service, built to own the whole outcome: detection, diagnosis, remote resolution, and when a technician genuinely has to show up, a same-day guaranteed repair with the right part already in hand.
This article is the full reference guide for AVAILS — what it actually does, how its detect-to-repair pipeline plays out in real rooms, and the kinds of problems it's built to catch before anyone notices them. For how it compares to Creation Care and Clarity Remote Monitoring, see our full three-service comparison.
Quick answer: AVAILS is Creation Networks' fully managed AV service — 24/7 monitoring over an AES-encrypted Q-SYS Reflect connection, contact in under 15 minutes, roughly 90% of issues diagnosed remotely with no truck roll, and a same-day guaranteed repair backed by stocked spares for critical equipment. It's the white-glove step up once an organization is already running both Clarity and Creation Care, folding both into one service, one invoice, and faster numbers than either delivers alone — though it can be purchased entirely on its own. Pricing starts at $250 per system per month plus $5 per monitored device, with a free assessment and quote typically returned within one business day.
See the full program details on the AVAILS page, or request a free AV managed services assessment.
Why "Monitoring" Isn't Enough for a Mission-Critical Room
A monitoring tool is a smoke detector. It's useful, it's necessary, and it does exactly one job: it tells you something is wrong. It doesn't put out the fire. For a conference room on a Creation Care plan, that's fine — a human still has to look at the alert, decide what it means, and schedule the fix. For a trading floor, a 911 dispatch center, or a casino gaming floor running twenty-four hours a day, the gap between "we detected a problem" and "the problem is fixed" is where the actual cost lives.
AVAILS is built to close that entire gap, not just the detection half of it. Engineers watch every room over a secure, AES-encrypted connection built on Q-SYS Reflect, fix most problems remotely, and when they can't, they show up the same day with the right part already in hand — because the part was already on a shelf, not ordered after the fact. One service, one point of contact, one invoice, for every room and every location.
How AVAILS Actually Responds: Detect, Diagnose, Dispatch, Repair
The difference between AVAILS and a traditional break-fix AV support call is almost entirely a matter of sequence and speed. A system is polled roughly every five minutes, which means a developing fault is typically caught before a user ever walks into the room — not after they've already tried to start a meeting and failed.
| Stage | AVAILS | Traditional AV Support |
|---|---|---|
| Discovery | Under 5 minutes (polled continuously) | Over 4 hours (a user has to notice and call) |
| Diagnosis | Under 15 minutes, ~90% diagnosed remotely | Over 4 hours |
| Dispatch | Under 4 hours, technician arrives with the right part | Over 8 hours |
| Repair | Under 8 hours, same-day guaranteed | Over 48 hours |
The reason AVAILS can promise a same-day repair where a traditional support call can't is almost entirely about what happens before the technician is even dispatched. A truck roll that starts with a guess — "something's wrong with the display" — ends with a second trip once the technician discovers the actual fault on site. A truck roll that starts with a confirmed diagnosis and the correct spare part already in the van ends with a repair.
What AVAILS Actually Catches: Problem-Solving in Practice
The value of a managed service like this shows up in the incidents that never become incidents. A few representative scenarios illustrate the pattern — not specific customer accounts, but the kind of failure AVAILS is built to intercept across the environments it serves.
A council chamber microphone drifting before a public meeting
A dais microphone's gain starts degrading days before a scheduled council meeting — a connector corroding slightly, a cable flexing at the same point every time the room is reset. Continuous polling catches the gain anomaly well before meeting night, an engineer diagnoses it remotely as a failing connector, and the fix happens during a routine remote session rather than during a live, recorded public meeting with the clerk already seated and the agenda already posted.
A casino's lobby display losing signal overnight
A digital signage player on a 24/7 gaming floor loses HDMI sync at 3 a.m., well outside any staffed shift. The detection cycle flags the signal loss within minutes, not when a guest notices a dark screen the next morning. If a remote power-cycle resolves it, the fix is done before the floor manager's shift starts; if it doesn't, a technician is dispatched with a replacement player already identified from the stocked spares inventory, repaired same-day rather than left dark through a second night.
A multi-site retail chain's audio system going out of spec
A background-audio amplifier across a multi-location retail chain starts clipping intermittently — a fault that's genuinely hard for on-site staff to notice amid ambient store noise, but shows up clearly in telemetry as a change from the room's established baseline. Rather than waiting for a customer complaint or a manager's ear catching it, the anomaly gets flagged, diagnosed, and scheduled for remote correction or a stocked-spare swap, with the fix logged in the same monthly report that covers every other location.
An emergency operations center's video wall processor overheating
A video wall processor's internal temperature climbs slowly as a cooling fan degrades — exactly the kind of fault that looks fine until it fails completely, usually during the exact event the EOC exists to handle. Caught early through continuous telemetry, it becomes a scheduled remote diagnosis and a same-day part swap instead of a wall going dark in the middle of an actual incident.
The common thread across all four: the fault is caught while it's still a data point, not yet a failure a person has to discover by standing in a dark room.
Where AVAILS Runs
AVAILS scales from a single conference room to distributed, mission-critical environments spread across every state an organization operates in — on-premise, campus-wide, or nationwide. It's purpose-built for the environments where a dead room isn't a minor inconvenience:
- Conference rooms, classrooms, and training rooms
- Command and control centers, emergency operations centers
- Digital signage networks
- Retail and dining environments
- Casinos and gaming floors
- Themed entertainment venues and museums
- Sports and live performance venues
- Airports and transportation hubs
- Public address and mass notification systems
- Resort and convention centers
What's Actually Included
AVAILS isn't a tool a customer installs and then forgets about — it's a managed service delivered by real engineers, from the first room assessed through the monthly report read a year later.
- 24/7/365 monitoring of AV devices, rooms, and network status
- Detect, diagnose, and contact in under 15 minutes
- Same-day guaranteed time to repair
- Stocked spares for critical equipment
- Firmware and software updates pushed remotely
- Microsoft Teams, Zoom, Webex, and Google Meet room management
- Monthly health reports and quarterly strategic reviews
- Asset tracking, end-of-life planning, and a refresh roadmap
- Dedicated AV help desk with tutorials and live user help
- Vendor-neutral coverage: Crestron, Q-SYS, Extron, Biamp, Cisco, Poly, Logitech, and more
AVAILS also works as an augmentation layer rather than a full replacement. An organization with its own internal AV or IT team doesn't have to hand over the whole function — Creation Networks can stand up an AV Operations Center and add remote engineers who extend the hours and coverage the internal team already provides, rather than competing with it.
From Onboarding to Ongoing: The Four-Week Path
| Phase | Timeline | What Happens |
|---|---|---|
| AV Assessment | Week 1 | Every room, device, and location is audited and documented before anything is touched |
| Monitoring Setup | Weeks 2–3 | Remote monitoring configured, baselines established, environment connected to the AVAILS Operations Center |
| Active Management | Ongoing | 24/7 monitoring begins; issues detected, triaged, and resolved under SLA, fully documented |
| Reports & Reviews | Monthly / Quarterly | Health reports and strategic reviews, with the environment improving over time rather than just staying maintained |
Pricing and the Step-Up from Clarity and Creation Care
AVAILS starts at $250 per system per month plus $5 per monitored device, with the final monthly fee set by room count, equipment, and the number of locations covered. Creation Networks provides a quote after a free assessment, usually within one business day. Organizations already running both Clarity Remote Monitoring and a Creation Care plan typically see AVAILS less as a new purchase and more as an upgrade — folding two separate line items and two sets of guarantees into one faster service and a single invoice.
| Feature | AVAILS | Clarity + Creation Care Separately |
|---|---|---|
| Contact window | Under 15 minutes | 15–60 min (Clarity) / 1–4 hrs phone (Creation Care) |
| On-site repair | Same-day guaranteed | 2 business days to same-day, by Creation Care tier |
| Spares | Critical equipment, guaranteed | Platinum-tier or optional add-on |
| Invoicing | One invoice, one service | Two separate invoices and contracts |
What Correctly Deployed AVAILS Delivers
The return shows up in three places. First, less load on internal IT — the network stays an IT team's responsibility, while AVAILS owns the rooms: the tickets, the troubleshooting, the vendor calls, and the updates. Second, rooms that are actually ready when someone needs them, because problems get caught and resolved overnight rather than discovered by an executive walking in five minutes before a call. Third, a fixed, predictable monthly cost that replaces the unpredictable mix of break-fix invoices and emergency trip charges — paired with preventive care and current firmware that extend equipment life and turn a surprise capital replacement into a planned line item on a refresh roadmap.
Choosing AVAILS
- Confirm whether any room in your portfolio genuinely cannot tolerate downtime — a trading floor, dispatch center, or gaming floor is a different risk profile than a standard conference room.
- If you're already running Clarity and Creation Care separately, ask your account team whether folding both into AVAILS is a net savings once faster response and stocked spares are priced in.
- Decide whether you want AVAILS as a full outsourced AV help desk or as an augmentation layer next to an internal team that just needs more coverage hours.
- Start with a free assessment — it documents every room and device before any monitoring begins, so the quote is based on your actual environment, not an estimate.
If you're evaluating whether AVAILS, Clarity, or Creation Care fits your rooms, Creation Networks' CTS-D engineers can review your environment and recommend the right mix, usually within one business day of a free assessment.
Frequently Asked Questions
What does AVAILS stand for?
AVAILS stands for AV Assurance, Insight and Lifecycle Support. It's the fully managed AV service from Creation Networks, a nationwide commercial AV integrator founded in 2006.
How is AVAILS different from Clarity Remote Monitoring?
Clarity watches your systems 24/7 and fixes issues remotely, but on-site visits are quoted separately or covered by a Creation Care plan. AVAILS adds a same-day guaranteed time to repair, stocked spares, firmware updates, and help desk support, so one service covers everything from detection to repair.
Do I need Clarity and Creation Care before I can get AVAILS?
No. AVAILS can be purchased on its own. It's built as the natural step up for organizations already running a Clarity plan and a Creation Care plan — folding both into one service with a faster contact window, a same-day repair guarantee, and a single invoice — but neither is a prerequisite.
Can AVAILS support AV systems another integrator installed?
Yes. AVAILS is vendor-neutral and supports existing systems from Crestron, Q-SYS, Extron, Biamp, Cisco, Poly, Logitech, Shure, and other major manufacturers. Onboarding starts with an AV assessment that documents every room and device before monitoring begins.
How is AVAILS priced?
AVAILS starts at $250 per system per month plus $5 per monitored device. The final monthly fee depends on the number of rooms, the equipment in them, and the locations covered, with a quote provided after a free assessment, usually within one business day.
Related Resources
- AVAILS Managed AV Services
- Creation Care: AV Maintenance & Managed Support Services Explained
- Clarity Remote Monitoring: 24/7 AV System Monitoring Powered by Q-SYS Reflect
- Creation Care, Clarity, and AVAILS: Choosing the Right AV Support Service
Creation Networks, Inc. — nationwide commercial AV integrator, CTS-D certified, headquartered in Incline Village, NV with a California office in Concord. Design, engineering, programming, installation, and support from a single point of contact since 2006. Call 888-230-3661 or email sales@creationnetworks.net.
Get Started
Let's Talk About Managed AV Support
Tell us about your rooms and locations. A CTS-D solutions architect reviews your environment and recommends the right mix of AVAILS, Clarity, and Creation Care, usually within one business day.
