Vizrt PTS3P12RU – ProTek Standard Support for 3Play 3P1 2RU
Vizrt PTS3P12RU – ProTek Standard Support for 3Play 3P1 2RU is backordered and will ship as soon as it is back in stock.
Vizrt PTS3P12RU – ProTek Standard Support for 3Play 3P1 2RU
What is the Vizrt PTS3P12RU ProTek Standard for 3Play 3P1?
The Vizrt PTS3P12RU is a ProTek Standard support plan for the Viz 3Play 3P1 2RU instant replay system, including its 3P1 control panel. ProTek is Vizrt's support program for TriCaster and 3Play, providing defined response times, live chat, remote system support and software maintenance. It is the entry ProTek tier for schools, venues and production companies running 3P1 replay.
How does the Vizrt PTS3P12RU work?
Once active, operators use their Support ID to reach Vizrt through the 24/7 web form and 24/7 live chat. Vizrt's plan comparison lists ProTek Standard targets of under 4 hours for critical issues, under 8 hours for high and under 24 hours for normal, with 8x5 availability. The plan includes software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute how-to videos. Advanced hardware replacement is an optional extra, available as PTAHR3P12RU. Vizrt's terms state ProTek is non-cancelable and non-refundable, with coverage starting on purchase unless an alternate start date is requested. The covered 3Play 3P1 is a 4-input replay system with up to 4 recording channels and 1080p/60 sessions, operated from the 3Play 3P1 control surface.
What are the key features of the Vizrt PTS3P12RU?
- Defined response times — Under 4 hours critical, 8 hours high, 24 hours normal.
- 24/7 web form and live chat — Get help at any hour.
- Remote system support — Vizrt engineers can assist remotely.
- Software maintenance — Keeps the 3P1 eligible for updates.
- Control panel included — Covers the 3P1 control panel.
- Training resources — Viz University and how-to videos.
Where is the Vizrt PTS3P12RU typically used?
- High school and collegiate sports production
- Broadcast studios and mobile units
- Arena and venue control rooms
Technical Specifications
| Model | PTS3P12RU |
| Plan | ProTek Standard |
| Covers | Viz 3Play 3P1 2RU incl. 3P1 control panel |
| Critical / High / Normal | <4 h / <8 h / <24 h |
| Contact | 24/7 web form, 24/7 live chat |
| Availability | 8x5 |
| Adv. HW replacement | Optional extra (PTAHR3P12RU) |
| Terms | Non-cancelable, non-refundable |
Frequently Asked Questions
How is Standard different from Professional?
Professional adds 24/7 phone, priority handling and faster targets (under 1 hour critical).
Is hardware replacement included?
No. Add PTAHR3P12RU for advanced hardware replacement.
When does coverage start?
On purchase unless an alternate start date is requested.
Are older ProTek tiers available?
Earlier plans such as ProTek Prime for 3P1 remain listed. See the Vizrt collection.
Can Creation Networks support our 3P1?
Yes. Call 888.230.3661 x 200 or email sales@creationnetworks.net.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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