Adder ES-ALPR-CAM – 1-Year Elite Service for ALPR110T Portal Transmitters

Product Overview

The Adder ES-ALPR-CAM is a 1-year Elite Service plan that provides 24/7 priority technical support and advance hardware replacement for the ADDERLink Portal R110 transmitters, models ALPR110T-DP (DisplayPort) and ALPR110T-HM (HDMI). For organizations running remote KVM-over-IP access around the clock, this Adder Elite Service contract removes the risk of extended downtime when a Portal transmitter develops a fault. It is the appropriate KVM extender support plan for camera, control room, and remote access deployments where the ALPR110T serves as a critical link to a remote PC. Pair it with hardware from the Adder Technology collection at Creation Networks.

Product Description

Adder Elite Service is the manufacturer's highest tier of post-sale support, built for teams that manage 24/7 high-pressure operations and cannot afford downtime on critical infrastructure. The ES-ALPR-CAM plan applies that coverage specifically to the ALPR110T-DP and ALPR110T-HM ZeroU KVM-over-IP transmitters. Subscribers receive true round-the-clock global support rather than business-hours-only assistance, and every support case is prioritized in the queue ahead of standard requests. If an issue arises outside normal business hours, Adder guarantees an engineer call-back within four hours or less. When a fault cannot be resolved remotely, the advance hardware replacement scheme ships a replacement unit within one business day, so a spare transmitter is on its way before the faulty unit is returned. This structure is designed for AV integrators, IT managers, and operations teams who rely on the Portal R110 for secure, low-latency remote PC access and need a defined service-level commitment behind it. The plan covers one year of service per purchase. Purchasing Elite Service alongside the transmitter is a straightforward way to budget support costs up front instead of absorbing unplanned repair delays later.

Key Features

• 24/7 Global Support — Round-the-clock access to Adder support engineers keeps KVM-over-IP infrastructure covered outside business hours.
• Priority Support Queue — Elite Service cases are prioritized ahead of standard requests, shortening time to resolution.
• Four-Hour Out-of-Hours Call-Back — A guaranteed engineer call-back time of four hours or less applies outside business hours.
• Advance Hardware Replacement — If an issue cannot be resolved, a replacement unit ships within one business day.
• Dedicated ALPR110T Coverage — The plan is scoped specifically to the ALPR110T-DP and ALPR110T-HM Portal R110 transmitters.
• One-Year Term — Coverage runs for one year, making annual support budgeting simple for managed AV and IT estates.

Technical Specifications