AVAILS — 24/7 Managed AV Solutions | Remote Monitoring & SLA Support | Creation Networks

AVAILS Operation Center — 24/7 Managed AV

Support for Your AV systems.
Always on. Always Performing.

AVAILS (AV Assurance, Insight, and Lifecycle Support) is Creation Networks 24/7 managed AV solution — remote monitoring, proactive maintenance, and SLA-backed support for every AV system across every location. Stop reacting to downtime. Start preventing it.

Get a Free Consultation 1-888-230-3661

AVAILS — Live Coverage

Monitoring24 / 7 / 365

Avg. Remote Resolution< 2 Hours

Issue DetectionBefore Users Notice

Supported Brands100+ Manufacturers

Geographic CoverageNationwide

Response GuaranteeSLA-Backed

24/7

Remote monitoring, every day of the year

$6B

Managed AV market by 2027 — growing 29% annually

70%

Of issues resolved remotely — no truck roll required

20+

Years commercial AV expertise behind every call

AVAILS Remote Monitoring & Managed AV Support

Your AV systems are mission-critical. Treat them like it.

AV Assurance, Insight, and Lifecycle Support (AVAILS) is a proactive support solution that continuously checks the health of your AV systems — both networked and non-networked equipment. When a system fault, performance drop, or malfunction is discovered, Creation Networks certified engineers perform remote diagnostics and initiate repairs immediately, reducing downtime and keeping systems ready for use. In rare cases where remote repair isn’t possible, we dispatch a service engineer to your site to resolve the issue swiftly. AVAILS is how Creation Networks keeps them running: proactive monitoring, certified engineers, and managed remote support across every AV system you operate.

Continuous Monitoring We watch every AV device — networked and non-networked — 24/7.

Proactive Repair When we detect a fault, certified engineers fix it remotely, fast.

Managed Escalation If it can't be fixed remotely, we dispatch a field engineer the same day.

One Service, Every Brand Crestron, Extron, Q-SYS, Biamp, Shure, Logitech, Poly, Cisco — unified.

Key Features

Continuous 24/7 monitoring of AV devices, rooms, and supporting infrastructure
Cloud-based platform — certified engineers operate from anywhere in the country
Early detection of performance degradation before users notice
Real-time alerts with proactive troubleshooting before a ticket is opened
Software and Firmware updates can be securely pushed from a central location
Full lifecycle coverage for enterprise AV, collaboration, and control systems

What You Get

Remote repair, not just dashboards. Our engineers fix issues in minutes — not days.
Meeting-ready rooms, every time. Catch and resolve issues before the 9 a.m. call starts.
Lower total cost of ownership. Fewer truck rolls. Less downtime. A predictable AV budget.
Internal team freedom. Your IT and facilities teams focus on strategy. We handle the fleet.
Vendor-agnostic coverage. Every major AV manufacturer. One unified service. One invoice.

Stop reacting to AV failures. Let AVAILS prevent them. Our team will assess your environment and deliver a tailored monitoring & support plan — usually within one business day.

Download Brochure

AVAILS Support vs Traditional AV Support

DISCOVERY

MINUTES

Entire system can be polled every 5 minutes.
Trouble is found before end users know.

>4 Hours

DIAGNOSIS

<30

MINUTES

Diagnosing 99% of problems is immediate.
No sending people to site.

>4 Hours

DISPATCH

<60

MINUTES

If a tech is needed on site, they are sent with the right parts for fix.

>4 Hours

REPAIR

HOURS

Techs arrive on site with parts and immediately begin repairs.

>48 Hours

AVAILS Support

Traditional AV Support

From Onboarding to Ongoing

We handle everything — so your team doesn't have to.

AVAILS isn't a tool you install and forget — it's a managed service delivered by real engineers. From the first room we assess to the monthly report you read a year from now, we own every step of the lifecycle.

AV Assessment

We audit every room, device, and location — scoping your environment and documenting system health before we touch anything.

Week 1

Monitoring Setup

Remote monitoring configured, baselines established, and your environment connected to the AVAILS Operation Center — in days, not months.

Weeks 2–3

Active Management

24/7 monitoring begins. Issues detected, triaged, and resolved — SLA-backed, fully documented, before your team ever notices.

Ongoing

Reports & Reviews

Monthly health reports, quarterly reviews, and ongoing recommendations — so your AV environment gets better over time, not just maintained.

Monthly / Quarterly

AVAILS IS AVALABLE FOR EVERY ROOM AND SYSTEM TYPE

CONFERENCE ROOMS

DIGITAL SIGNAGE

TRANSPORTATION

EMERGENCY OPPERATIONS

MUSEUMS

EDUCATION

AVAILS conference room support — technician on display, end user at laptop and tablet

// AVAILS Capabilities

Keep Rooms Working,
Meetings Moving,
& Teams Productive

Audio-Visual focused monitoring and support program designed around today's IT-centric solutions. Detect, diagnose, troubleshoot, and support all devices on the AV network.

Assurance that your systems are always operational and ready. It checks both health of equipment along with AV network status.

Insight to see when components may fail before your end users find something down and can't use a room or system.

Lifecycle operations assistance from planning, to integration, support, and upgrades. These are all made quicker, easier, and more affordable.

Support is dramatically improved by reducing response times, providing on demand tutorials, AI tier 1, and remote live help when needed.

Free Consultation →

AV Design & Integration FAQ

Frequently Asked Questions — AVAILS Managed AV Services

Answers to the most common questions about our 24/7 AV monitoring, proactive support, SLAs, pricing, and what makes AVAILS different. Written by the team that operates the AVAILS Operations Center.

What is AVAILS

What is AVAILS Managed AV Services?

AVAILS (AV Assurance, Insight, and Lifecycle Support) is Creation Networks’ premium 24/7 managed AV solution. It provides continuous remote monitoring, proactive issue detection and resolution, SLA-backed support, and monthly health reporting for all your audiovisual systems — across every location nationwide.

Instead of reacting to downtime, AVAILS prevents it. ~70% of issues are resolved remotely before users even notice.

How is AVAILS different from standard AV maintenance?

Traditional maintenance is reactive (break-fix). AVAILS is proactive:

Real-time 24/7 monitoring of networked and non-networked devices
Remote remediation by certified engineers
SLA-backed response times with performance reporting
Dedicated AV help desk and preventive maintenance
Monthly health & utilization reports

What is the difference between AVAILS and AV-as-a-Service (AVaaS)?

AVaaS is a full OpEx subscription that typically bundles equipment, installation, monitoring, and support. AVAILS is the intelligent monitoring, proactive support, and managed services layer. It can be purchased standalone for your existing systems or bundled into a complete AVaaS program.

Is AVAILS secure and my data safe?

AVAILS is built on the secure QSYS REFLECT cloud platform using AES encrypted data for the entire path between our monitoring center and your organization. Scalable from 1 room to more than 1000 across multiple campuses or regions. New rooms, systems and devices can be added at anytime. Low bandwidth requirements for polling equipment status means It can reside virtually unnoticed on your existing AV VLAN.

Monitoring & Technology

What devices and systems does AVAILS monitor?

AVAILS monitors virtually any AV equipment, including:

Microsoft Teams Rooms, Zoom Rooms, Webex, and Google Meet systems
Crestron, Q-SYS, Extron, and AMX control systems
Biamp, Q-SYS, Shure, and Dante audio solutions
Displays, video walls, AV-over-IP (NVX, SDVoE), and digital signage
Room scheduling panels, cameras, assistive listening, and more

Brand-agnostic support for 100+ manufacturers.

Do you monitor non-networked devices?

Yes. While networked devices provide the richest data, AVAILS includes options for monitoring and managing non-networked or legacy equipment through hybrid methods, sensors, and scheduled verification protocols.

How quickly are issues typically resolved?

Average remote resolution time is under 2 hours from detection. Severity 1 (complete system down) issues receive immediate triage and remediation. On-site dispatch follows your agreed SLA (typically same-day or next-business-day).

Pricing & SLAs

How much does AVAILS cost?

Pricing is $50 per controller, 5$ per-device and is customized based on system complexity, number of locations, and service tier:

Monitoring Tier: Basic remote monitoring & reports
Managed Tier: Adds remote remediation & help desk (most popular)
Premium Tier: Full lifecycle support with on-site dispatch

Typical range: $50–$150 per room/month. Multi-site and multi-year agreements receive preferred pricing. Contact us for a custom quote based on your inventory.

What does the SLA cover?

Your SLA defines guaranteed response and resolution times by severity level, monthly compliance reporting, uptime targets, and escalation procedures. All metrics are tracked and delivered in your monthly AV health report.

Implementation & Support

How long does onboarding take?

Typical onboarding timeline:

Week 1: Comprehensive AV assessment and documentation
Weeks 2–3: Monitoring platform setup and baseline establishment
Ongoing: 24/7 active management and monthly reporting

Do you support multi-site or enterprise deployments?

Yes. AVAILS is purpose-built for enterprise and multi-location organizations. We deliver standardized monitoring templates, centralized reporting, and consistent service quality across hundreds of rooms while allowing site-specific customizations where required.

What kind of reporting will I receive?

You receive professional monthly health reports including:

System uptime and availability metrics
Issues detected and resolved (with resolution times)
Utilization trends and recommendations
Security/firmware status and lifecycle planning insights

Nationwide Capabilities

Do you provide managed AV support nationwide?

Yes. From our California-Nevada headquarters, AVAILS supports clients in all 50 states. Our national network of certified field partners combined with centralized 24/7 remote operations ensures consistent, high-quality support regardless of location.

Is there a dedicated help desk for end users?

Yes. The Managed and Premium tiers include a dedicated AV help desk. Your end users can submit tickets directly, and our engineers provide rapid remote assistance or coordinate on-site support when needed.

MANAGED CLIENTS