Televic Remote Configuration/Training - 99.06.0006

Product Overview

The Televic Remote Configuration and Training service provides remote access by a Televic specialist for installation, configuration, and updating of new or existing Televic conference systems. It is designed for integrators and end-users who need professional system configuration support delivered remotely via screen share and remote PC control, without requiring an on-site technician visit. The service covers initial setup, configuration changes, firmware updates, and training for operators on the deployed system. Contact Creation Networks to schedule; advance coordination is required before the remote session begins.

Product Description

The remote service is conducted via remote PC access to the conference system's Windows PC or server. A Televic technician connects remotely to review and adjust system configuration, install or update software components, validate system operation, and deliver operator training via video conference or screen share. This is an efficient option for system updates, reconfiguration after room changes, or training for new operators on existing installations—where an on-site visit is not practical or required. For installations requiring physical commissioning, on-site presence, or hardware verification, the TTC Onsite service (99.06.0003) is more appropriate.

Key Features

• Remote System Access — Televic technician connects via remote PC control for configuration, updates, and system validation.
• Covers New and Existing Installations — Applicable to initial system setup and post-installation reconfiguration or updates.
• Operator Training Included — Remote training for operators and administrators on the deployed Televic system.
• No On-Site Travel Required — Efficient alternative to on-site visits for software-based configuration and training needs.
• Advance Coordination Required — Contact Creation Networks to schedule before the remote session.

Typical Applications

• Boardroom
• Conference room
• Government space

Technical Specifications

Frequently Asked Questions

What is required before scheduling the remote session?
Contact Creation Networks to coordinate the session in advance. The installation site must have internet access and a remote-accessible Windows PC connected to the Televic conference system.

When should I use remote configuration vs. TTC Onsite?
Use remote configuration for software-based setup, updates, and training where no physical hardware work is required. Use TTC Onsite (99.06.0003) when the installation requires physical commissioning, hardware verification, or hands-on operator training.