1 beyond IV-PROSERVICE-1B Camera Systems Remote Professional Services

1 Beyond Camera Systems Remote Professional Services provides support for commissioning your Automate™ VX voice-activated camera tracking solution. An Equipment Proposal issued by Crestron’s Sales Support Services team is required before placing an order for any Automate VX system. All orders must reference the Equipment Proposal number and include the complete camera system as set forth in the Equipment Proposal, including 1 Beyond Camera Systems Remote Professional Services (IV-PROSERVICE-1B).

NOTE: The Equipment Proposal will include the required 1 Beyond cameras, Automate VX system, and 1 Beyond Camera Systems Remote Professional Services. It will also identify third-party equipment, such as microphones, which are necessary to complete the system and must be purchased separately from the applicable manufacturer, based upon the information provided regarding room size, furniture layout, and design specifics.

For additional information or to request an Equipment Proposal, please contact Sales Support Services. Refer to your order confirmation for details regarding the scheduling of professional services.

1 Beyond Camera Systems Remote Professional Services Include:

Pre-Installation Support
The Crestron support team will review your proposed installation plan and recommend the optimal placement of the Automate VX system equipment and control panel programming for the Automate VX.

The support team will provide an overview of the remote deployment support process and answer any questions regarding system configuration and control programming. The support team will also identify the resources required onsite for deployment.

NOTE: 1 Beyond Camera Systems Remote Professional Services (IV‑PROSERVICE‑1B) includes a maximum of three room configurations for each Automate VX system purchased. An additional charge will apply for systems requiring greater than three room configurations. Please provide the number of room configurations required as part of the Equipment Proposal. The Equipment Proposal will include the additional cost for the additional configurations.

Remote Depolyment and Validation
Following installation, the Crestron support team may connect remotely with your onsite team to help deploy the Automate VX solution. The support team may access the Automate VX system remotely with your permission and assistance. An experienced and skilled AV technician is required onsite during this stage, as configuration changes may be required to auxiliary equipment such as microphones, DSPs, and control processors.

Once the Automate VX system is installed and configured, the support team may remotely perform a comprehensive validation of the camera tracking system. The support team will simulate a video conference call with your onsite technician to validate camera tracking, microphone sensitivity, lip-sync, API control from your control panel, and all other related functionality. After the successful validation, the support team will archive your configuration files for future support.