{"product_id":"vizrt-ptstpvizion-protek-professional-for-tricaster-vizion-2nd","title":"Vizrt PTSTPVIZION – ProTek Professional for TriCaster Vizion, Year 2+","description":"\u003ch2\u003eWhat is Vizrt PTSTPVIZION ProTek Professional for TriCaster Vizion?\u003c\/h2\u003e\u003cp\u003eVizrt PTSTPVIZION is ProTek Professional support for a TriCaster Vizion from the second year of ownership onward. It is Vizrt's top support tier, with 24\/7 phone access, priority contact and response targets as fast as one hour, plus software maintenance and remote system support. It is the renewal of choice for broadcast, sports and enterprise teams running Vizion on live, high-stakes productions.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTSTPVIZION work?\u003c\/h2\u003e\u003cp\u003eOperators reach Vizrt by 24\/7 phone, web form or live chat using the system's Support ID, with priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University and the knowledge base are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCVIZION) can be added.\u003c\/p\u003e\u003cp\u003eIt covers TriCaster Vizion systems such as the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-tower-with-16-sdi-i-o\"\u003eVizion Tower with 16 SDI I\/O\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-1ru-with-8-sdi-i-o\"\u003eVizion 1RU with 8 SDI I\/O\u003c\/a\u003e and \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-enterprise-live-production-platform\"\u003eTriCaster Vizion 2RU\u003c\/a\u003e. Teams that also want on-call engineering hours can add a \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-psp-4hour-professional-services-plan\"\u003eVizrt 4-Hour Professional Services Plan\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTSTPVIZION?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — live Vizrt agents at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — cases handled with priority.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast response targets\u003c\/strong\u003e — under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — access to TriCaster Vizion updates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTSTPVIZION typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional (2nd year onwards)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster Vizion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 phone, 24\/7 web form, 24\/7 live chat; priority contact\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;1 h, High \u0026lt;2 h, Normal \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eIs this for year one?\u003c\/h3\u003e\u003cp\u003eNo. For year one, use the Professional first-year upgrade (PTPVIZION1YRUPG); this plan renews from year two.\u003c\/p\u003e\u003ch3\u003eWhat does Professional add over Standard?\u003c\/h3\u003e\u003cp\u003e24\/7 phone access, priority contact and faster response targets.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eNo, it is an optional extra.\u003c\/p\u003e\u003ch3\u003eCan it be cancelled?\u003c\/h3\u003e\u003cp\u003eNo, ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhere can I see Vizion systems and add-ons?\u003c\/h3\u003e\u003cp\u003eIn our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085095727340,"sku":"PTSTPVIZION","price":3600.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/Vizion-Front-Processed_39713001-9ec9-47fa-822a-1d25934fafb9.png?v=1793872898","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstpvizion-protek-professional-for-tricaster-vizion-2nd","provider":"Creation Networks","version":"1.0","type":"link"}