{"product_id":"vizrt-ptstcvizion-protek-standard-for-tricaster-vizion-2nd","title":"Vizrt PTSTCVIZION – ProTek Standard for TriCaster Vizion, Year 2+","description":"\u003ch2\u003eWhat is Vizrt PTSTCVIZION ProTek Standard for TriCaster Vizion?\u003c\/h2\u003e\u003cp\u003eVizrt PTSTCVIZION is ProTek Standard support for a TriCaster Vizion from the second year of ownership onward. It continues Vizrt support after the first year included with a perpetual Vizion, with 24\/7 web form and live chat access, software maintenance and remote system support. It is the standard renewal path for keeping a Vizion current and supported.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTSTCVIZION work?\u003c\/h2\u003e\u003cp\u003eWith the plan active, your team opens cases through Vizrt's 24\/7 web form or live chat using the system's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance keeps the Vizion on current releases, and remote system support, Viz University, the knowledge base and forums are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCVIZION) is an optional extra.\u003c\/p\u003e\u003cp\u003eIt covers TriCaster Vizion systems including the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-tower-with-16-sdi-i-o\"\u003eVizion Tower with 16 SDI I\/O\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-1ru-with-8-sdi-i-o\"\u003eVizion 1RU with 8 SDI I\/O\u003c\/a\u003e and the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-enterprise-live-production-platform\"\u003eTriCaster Vizion 2RU\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTSTCVIZION?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eSecond-year-onward renewal\u003c\/strong\u003e — continues support after the included first year.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — open cases with Vizrt any time.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response targets\u003c\/strong\u003e — under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — access to TriCaster Vizion updates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTSTCVIZION typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard (2nd year onwards)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster Vizion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;4 h, High \u0026lt;8 h, Normal \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhen should I buy this?\u003c\/h3\u003e\u003cp\u003eWhen the first year of support included with a perpetual TriCaster Vizion is ending.\u003c\/p\u003e\u003ch3\u003eDoes it include phone support?\u003c\/h3\u003e\u003cp\u003eNo. 24\/7 phone access is part of ProTek Professional (PTSTPVIZION).\u003c\/p\u003e\u003ch3\u003eIs hardware covered?\u003c\/h3\u003e\u003cp\u003eVizrt's TriCaster Vizion hardware warranty is separate; Advanced Hardware Replacement is an optional extra.\u003c\/p\u003e\u003ch3\u003eCan it be cancelled?\u003c\/h3\u003e\u003cp\u003eNo, ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhere can I find Vizion accessories?\u003c\/h3\u003e\u003cp\u003eIn our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085095563500,"sku":"PTSTCVIZION","price":2880.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/Vizion-Front-Processed_772b27bd-b71a-478b-89d9-8987d0e03c27.png?v=1793872897","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstcvizion-protek-standard-for-tricaster-vizion-2nd","provider":"Creation Networks","version":"1.0","type":"link"}