{"product_id":"vizrt-ptstcminixhdmi-protek-standard-for-tricaster-mini-x","title":"Vizrt PTSTCMINIXHDMI – ProTek Standard for TriCaster Mini X HDMI","description":"\u003ch2\u003eWhat is Vizrt PTSTCMINIXHDMI ProTek Standard for TriCaster Mini X HDMI?\u003c\/h2\u003e\u003cp\u003eVizrt PTSTCMINIXHDMI is a ProTek Standard support plan for the TriCaster Mini X HDMI desktop production system. It provides 24\/7 web form and live chat access to Vizrt, software maintenance and remote system support with defined response targets. It keeps a Mini X used for streaming, town halls or classroom production under factory support.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTSTCMINIXHDMI ProTek Standard work?\u003c\/h2\u003e\u003cp\u003eWith the plan active, your team opens cases through Vizrt's 24\/7 web form or live chat using the Mini X's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, forums and Viz Minute videos are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCMINIXHDMI) is an optional extra. Contact us to confirm the coverage term.\u003c\/p\u003e\u003cp\u003eThe plan covers systems such as the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tricaster-tcmxhdmib-mini-x-hdmi-bundle-tcmxhdmib\"\u003eTriCaster Mini X HDMI Bundle\u003c\/a\u003e. Many Mini X rooms also use the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tctcminics-control-surface-for-tricaster-mini-with-uhd-4k-supportfg-002778-r004\"\u003eTriCaster Mini Control Surface\u003c\/a\u003e, and legacy \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-1-year-prime-coverage-plan-for-tricaster-mini-x-hdmi-ptptcmxhdmi\"\u003eProTek Prime for Mini X HDMI\u003c\/a\u003e remains listed.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTSTCMINIXHDMI?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — open cases with Vizrt any time.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response targets\u003c\/strong\u003e — under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — updates for the covered Mini X.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University and knowledge base.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTSTCMINIXHDMI typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eConference room\u003c\/li\u003e\n\u003cli\u003eMulti-purpose room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster Mini X HDMI\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;4 h, High \u0026lt;8 h, Normal \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eDoes Standard include phone support?\u003c\/h3\u003e\u003cp\u003eNo. 24\/7 phone access is part of ProTek Professional.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eIt is an optional extra (PTAHRTCMINIXHDMI).\u003c\/p\u003e\u003ch3\u003eWhen does coverage start?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eCan it be cancelled?\u003c\/h3\u003e\u003cp\u003eNo, ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhere can I find other Mini accessories?\u003c\/h3\u003e\u003cp\u003eIn our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085092843756,"sku":"PTSTCMINIXHDMI","price":410.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/Mini-X-Front_020807d4-9245-45af-afac-f8f9ccfcd7ea.png?v=1793872832","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstcminixhdmi-protek-standard-for-tricaster-mini-x","provider":"Creation Networks","version":"1.0","type":"link"}