{"product_id":"vizrt-ptstcminicp-protek-standard-for-tricaster-mini-control","title":"Vizrt PTSTCMINICP – ProTek Standard for TriCaster Mini Control Panel","description":"\u003ch2\u003eWhat is the Vizrt PTSTCMINICP?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTSTCMINICP is a ProTek Standard support plan for the TriCaster Mini Control Panel, the compact TriCaster Mini control surface with backlit buttons and a T-bar mapped to the TriCaster Mini live desktop. It gives the system owner access to Vizrt technical support through the 24\/7 web form and 24\/7 live chat, with initial response targets of under 4 hours for critical cases. It is the entry ProTek tier for TriCaster Mini control panel support on commercial and broadcast AV systems.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTSTCMINICP work?\u003c\/h2\u003e\u003cp\u003eProTek Standard attaches Vizrt support to your registered TriCaster Mini Control Panel. When an issue comes up, your team opens a case through the Vizrt web form or live chat using the plan Support ID, and Vizrt assigns a severity level based on the impact on your production.\u003c\/p\u003e\u003cp\u003eVizrt publishes response targets for this tier of under 4 hours for critical cases, under 8 hours for high-severity cases and under 24 hours for normal cases. For Standard and Professional customers, Vizrt support engineers can log in remotely to troubleshoot and, where possible, resolve issues.\u003c\/p\u003e\u003cp\u003eThe plan also includes software maintenance, which Vizrt states is included for the lifetime of the product version, plus full Viz University training access, the self-service knowledge base, the Vizrt community forums and Viz Minute how-to videos. Phone contact is not part of Standard; it is added in ProTek Professional.\u003c\/p\u003e\u003cp\u003eAdvanced Hardware Replacement is an optional extra for teams that need expedited shipping of replacement hardware. Creation Networks quotes ProTek alongside the hardware it covers, so the TriCaster Mini Control Panel in your rack or control room is supported from day one. Browse related equipment in the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e or see the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tctcminics-control-surface-for-tricaster-mini-with-uhd-4k-supportfg-002778-r004\"\u003eTriCaster Mini control surface (FG-002778-R004)\u003c\/a\u003e.\u003c\/p\u003e\u003cp\u003eRelated Vizrt products on Creation Networks: \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tctcminics-control-surface-for-tricaster-mini-with-uhd-4k-supportfg-002778-r004\"\u003eTriCaster Mini control surface (FG-002778-R004)\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-mini-all-in-one-live-production-system\"\u003eTriCaster Mini all-in-one system\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-ptptctcmcs-protek-prime-coverage-plan-for-tricaster-tc-mini-cs-ptp-000000021\"\u003eProTek Prime plan for TriCaster Mini CS\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTSTCMINICP?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — Open and follow up on cases at any hour through the Vizrt support portal and chat.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCritical response under 4 hours\u003c\/strong\u003e — Vizrt targets an initial response within 4 hours when the system cannot operate.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHigh and normal targets\u003c\/strong\u003e — High-severity cases are targeted under 8 hours and normal cases under 24 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can log in to troubleshoot and resolve issues remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Software updates are included for the lifetime of the product version.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eViz University access\u003c\/strong\u003e — Operators and technicians get full access to Vizrt on-demand training.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelf-service resources\u003c\/strong\u003e — Knowledge base, community forums and Viz Minute videos are included.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware replacement option\u003c\/strong\u003e — Advanced Hardware Replacement can be added for expedited replacement shipping.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;min-width:280px;max-width:720px;table-layout:fixed;border-collapse:collapse;word-wrap:break-word;text-align:left;vertical-align:top\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCovered product\u003c\/th\u003e\n\u003ctd\u003eTriCaster Mini Control Panel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSKU\u003c\/th\u003e\n\u003ctd\u003ePTSTCMINICP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 web form\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 live chat\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 phone contact\u003c\/th\u003e\n\u003ctd\u003eNot included (ProTek Professional)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCritical response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;4 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHigh response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;8 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNormal response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;24 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSoftware maintenance\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eViz University\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRemote system support\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKnowledge base, forums, Viz Minute videos\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdvanced Hardware Replacement\u003c\/th\u003e\n\u003ctd\u003eOptional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDelivery\u003c\/th\u003e\n\u003ctd\u003eNon-physical service plan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085122859244,"sku":"PTSTCMINICP","price":130.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/control-panels-features-tricaster-mini-_2x_42baa996-ac20-410d-b42c-700c1d7c7be7.png?v=1793872961","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstcminicp-protek-standard-for-tricaster-mini-control","provider":"Creation Networks","version":"1.0","type":"link"}