{"product_id":"vizrt-ptstclflexdual-protek-standard-for-tricaster-flex-dual","title":"Vizrt PTSTCLFLEXDUAL – ProTek Standard for TriCaster Flex Dual","description":"\u003ch2\u003eWhat is the Vizrt PTSTCLFLEXDUAL?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTSTCLFLEXDUAL is a ProTek Standard support plan for the TriCaster Flex Dual, Vizrt's most capable TriCaster control panel, with 24 direct crosspoints, a full-size joystick and onboard audio control and I\/O. It gives the system owner access to Vizrt technical support through the 24\/7 web form and 24\/7 live chat, with initial response targets of under 4 hours for critical cases. It is the entry ProTek tier for TriCaster Flex Dual support on commercial and broadcast AV systems.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTSTCLFLEXDUAL work?\u003c\/h2\u003e\u003cp\u003eProTek Standard attaches Vizrt support to your registered TriCaster Flex Dual. When an issue comes up, your team opens a case through the Vizrt web form or live chat using the plan Support ID, and Vizrt assigns a severity level based on the impact on your production.\u003c\/p\u003e\u003cp\u003eVizrt publishes response targets for this tier of under 4 hours for critical cases, under 8 hours for high-severity cases and under 24 hours for normal cases. For Standard and Professional customers, Vizrt support engineers can log in remotely to troubleshoot and, where possible, resolve issues.\u003c\/p\u003e\u003cp\u003eThe plan also includes software maintenance, which Vizrt states is included for the lifetime of the product version, plus full Viz University training access, the self-service knowledge base, the Vizrt community forums and Viz Minute how-to videos. Phone contact is not part of Standard; it is added in ProTek Professional.\u003c\/p\u003e\u003cp\u003eAdvanced Hardware Replacement is an optional extra for teams that need expedited shipping of replacement hardware. Creation Networks quotes ProTek alongside the hardware it covers, so the TriCaster Flex Dual in your rack or control room is supported from day one. Browse related equipment in the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e or see the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-flex-dual-control-panel\"\u003eTriCaster Flex Dual control panel\u003c\/a\u003e.\u003c\/p\u003e\u003cp\u003eRelated Vizrt products on Creation Networks: \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-flex-dual-control-panel\"\u003eTriCaster Flex Dual control panel\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-tower-16-flex-dual-control-panel\"\u003eTriCaster Vizion Tower 16 and Flex Dual bundle\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-rack-8-flex-dual-control-panel\"\u003eTriCaster Vizion Rack 8 and Flex Dual bundle\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTSTCLFLEXDUAL?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — Open and follow up on cases at any hour through the Vizrt support portal and chat.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCritical response under 4 hours\u003c\/strong\u003e — Vizrt targets an initial response within 4 hours when the system cannot operate.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHigh and normal targets\u003c\/strong\u003e — High-severity cases are targeted under 8 hours and normal cases under 24 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can log in to troubleshoot and resolve issues remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Software updates are included for the lifetime of the product version.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eViz University access\u003c\/strong\u003e — Operators and technicians get full access to Vizrt on-demand training.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelf-service resources\u003c\/strong\u003e — Knowledge base, community forums and Viz Minute videos are included.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware replacement option\u003c\/strong\u003e — Advanced Hardware Replacement can be added for expedited replacement shipping.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTSTCLFLEXDUAL typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eMulti-purpose room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;min-width:280px;max-width:720px;table-layout:fixed;border-collapse:collapse;word-wrap:break-word;text-align:left;vertical-align:top\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCovered product\u003c\/th\u003e\n\u003ctd\u003eTriCaster Flex Dual\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSKU\u003c\/th\u003e\n\u003ctd\u003ePTSTCLFLEXDUAL\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 web form\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 live chat\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 phone contact\u003c\/th\u003e\n\u003ctd\u003eNot included (ProTek Professional)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCritical response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;4 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHigh response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;8 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNormal response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;24 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSoftware maintenance\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eViz University\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRemote system support\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKnowledge base, forums, Viz Minute videos\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdvanced Hardware Replacement\u003c\/th\u003e\n\u003ctd\u003eOptional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDelivery\u003c\/th\u003e\n\u003ctd\u003eNon-physical service plan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does the Vizrt PTSTCLFLEXDUAL cover?\u003c\/h3\u003e\u003cp\u003eIt covers the TriCaster Flex Dual under Vizrt's ProTek Standard terms. Response targets are under 4, 8 and 24 hours for critical, high and normal cases.\u003c\/p\u003e\u003ch3\u003eDoes it include phone support?\u003c\/h3\u003e\u003cp\u003eNo. ProTek Standard uses the 24\/7 web form and live chat; 24\/7 phone contact is part of ProTek Professional.\u003c\/p\u003e\u003ch3\u003eAre software updates included?\u003c\/h3\u003e\u003cp\u003eVizrt states that software maintenance is included for the lifetime of the product version on ProTek Standard and Professional.\u003c\/p\u003e\u003ch3\u003eHow is hardware replacement handled?\u003c\/h3\u003e\u003cp\u003eAdvanced Hardware Replacement is an optional extra for expedited replacement shipping.\u003c\/p\u003e\u003ch3\u003eHow long does the plan run and when does it start?\u003c\/h3\u003e\u003cp\u003eTerm and start date follow Vizrt's ProTek registration rules. Creation Networks confirms the term on your quote before purchase.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks help integrate the TriCaster Flex Dual?\u003c\/h3\u003e\u003cp\u003eYes. We design, install and commission Vizrt systems nationwide and can bundle ProTek with hardware from the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085119779052,"sku":"PTSTCLFLEXDUAL","price":775.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/TriCaster-Vizion-Hero-Image-05-3x2-aspect_3ab5ecc6-f9e4-4b24-8dad-3d91f76aed38.png?v=1793872791","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstclflexdual-protek-standard-for-tricaster-flex-dual","provider":"Creation Networks","version":"1.0","type":"link"}