{"product_id":"vizrt-ptstc410plus-protek-standard-for-tricaster-tc410-plus","title":"Vizrt PTSTC410PLUS – ProTek Standard for TriCaster TC410 Plus","description":"\u003ch2\u003eWhat is Vizrt PTSTC410PLUS ProTek Standard for TriCaster TC410 Plus?\u003c\/h2\u003e\u003cp\u003eVizrt PTSTC410PLUS is a ProTek Standard support plan for the TriCaster TC410 Plus live production system. It provides 24\/7 web form and live chat access to Vizrt, software maintenance and remote system support with defined response targets. It is the entry ProTek tier for keeping an installed TC410 Plus under factory support.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTSTC410PLUS ProTek Standard work?\u003c\/h2\u003e\u003cp\u003eWith the plan active, your team opens cases through Vizrt's 24\/7 web form or live chat using the system's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute videos are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC410PLUS) is an optional extra. Contact us to confirm the coverage term.\u003c\/p\u003e\u003cp\u003eVizrt now lists TriCaster Prizm as the replacement for the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tricaster-tc410-plus-002671-r001\"\u003eTriCaster TC410 Plus\u003c\/a\u003e. Related items include the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-410-plus-flex-dual-control-panel\"\u003eTriCaster 410 Plus and Flex Dual Control Panel\u003c\/a\u003e package and legacy \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-prime-for-tricaster-410-plus-ptptc410p\"\u003eProTek Prime for 410 Plus\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTSTC410PLUS?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — open cases with Vizrt at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response targets\u003c\/strong\u003e — under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — updates for the covered TC410 Plus.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University and knowledge base access.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTSTC410PLUS typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eMulti-purpose room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster TC410 Plus\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;4 h, High \u0026lt;8 h, Normal \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eDoes Standard include phone support?\u003c\/h3\u003e\u003cp\u003eNo. 24\/7 phone access is part of ProTek Professional.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eIt is an optional extra (PTAHRTC410PLUS).\u003c\/p\u003e\u003ch3\u003eWhen does coverage start?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eCan it be cancelled?\u003c\/h3\u003e\u003cp\u003eNo, ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhat replaces the TC410 Plus?\u003c\/h3\u003e\u003cp\u003eVizrt lists TriCaster Prizm; see our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085090156780,"sku":"PTSTC410PLUS","price":525.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/vizrt-logo_ad651cc8-e938-495c-9a72-3de99d49c91e.png?v=1793873420","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstc410plus-protek-standard-for-tricaster-tc410-plus","provider":"Creation Networks","version":"1.0","type":"link"}