{"product_id":"vizrt-ptstc1pro-protek-standard-for-tricaster-1-pro","title":"Vizrt PTSTC1PRO – ProTek Standard for TriCaster 1 Pro 2RU","description":"\u003ch2\u003eWhat is Vizrt PTSTC1PRO ProTek Standard for TriCaster 1 Pro?\u003c\/h2\u003e\u003cp\u003eVizrt PTSTC1PRO is a ProTek Standard support plan for the TriCaster 1 Pro 2RU live production system. It gives the system owner Vizrt's 24\/7 web form and live chat support, software maintenance and remote system support, with defined response targets. It is the entry tier of Vizrt's ProTek service for organizations that want guaranteed access to Vizrt support for an installed TriCaster 1 Pro.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTSTC1PRO ProTek Standard work?\u003c\/h2\u003e\u003cp\u003eOnce the plan is active, your team opens cases through Vizrt's 24\/7 web form or live chat using the system's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. The plan includes software maintenance, remote system support, Viz University training access, the self-service knowledge base, community forums and Viz Minute how-to videos.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement is available as an optional add-on (PTAHRTC1PRO). Contact us to confirm the coverage term for your unit.\u003c\/p\u003e\u003cp\u003eVizrt now lists TriCaster Prizm as the replacement for the TriCaster 1 Pro, so ProTek is how existing \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tricaster-1-pro-2ru\"\u003eTriCaster 1 Pro 2RU\u003c\/a\u003e systems keep factory support. Owners who want the faster response tier should see ProTek Professional, and legacy plans such as \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-prime-coverage-plan-for-tricaster-1-pro-2-ru-ptptc1p2ru\"\u003eProTek Prime for TriCaster 1 Pro\u003c\/a\u003e remain listed for reference.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTSTC1PRO?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — open cases with Vizrt at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response targets\u003c\/strong\u003e — under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — access to TriCaster software updates for the covered system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can troubleshoot remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University, knowledge base and how-to videos.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUpgradeable\u003c\/strong\u003e — add Advanced Hardware Replacement as an optional extra.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTSTC1PRO typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster 1 Pro 2RU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;4 h, High \u0026lt;8 h, Normal \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eDoes ProTek Standard include phone support?\u003c\/h3\u003e\u003cp\u003eNo. 24\/7 phone contact is part of ProTek Professional; Standard uses web form and live chat.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eAdvanced Hardware Replacement is an optional extra purchased separately.\u003c\/p\u003e\u003ch3\u003eWhen does coverage start?\u003c\/h3\u003e\u003cp\u003eOn purchase, unless you request an alternate start date when ordering.\u003c\/p\u003e\u003ch3\u003eCan the plan be cancelled?\u003c\/h3\u003e\u003cp\u003eNo. Vizrt ProTek plans are non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eIs the TriCaster 1 Pro still sold?\u003c\/h3\u003e\u003cp\u003eVizrt lists TriCaster Prizm as its replacement; ProTek keeps existing units supported. See our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e for current systems.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085088518380,"sku":"PTSTC1PRO","price":1150.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/vizrt-logo_ad651cc8-e938-495c-9a72-3de99d49c91e.png?v=1793873420","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstc1pro-protek-standard-for-tricaster-1-pro","provider":"Creation Networks","version":"1.0","type":"link"}