{"product_id":"vizrt-ptstc1-protek-standard-for-tricaster-tc1","title":"Vizrt PTSTC1 – ProTek Standard for TriCaster TC1","description":"\u003ch2\u003eWhat is Vizrt PTSTC1 ProTek Standard for TriCaster TC1?\u003c\/h2\u003e\u003cp\u003eVizrt PTSTC1 is a ProTek Standard support plan for the TriCaster TC1 live production system. It provides 24\/7 web form and live chat access to Vizrt, software maintenance and remote system support with defined response targets. It is the entry ProTek tier for keeping an installed TriCaster TC1 under factory support.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTSTC1 ProTek Standard work?\u003c\/h2\u003e\u003cp\u003eWith the plan active, your team opens cases with Vizrt through the 24\/7 web form or live chat using the TC1's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute videos are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC1) is available as an optional extra. Contact us to confirm the coverage term.\u003c\/p\u003e\u003cp\u003eVizrt now lists TriCaster Prizm as the replacement for the TC1. Existing TC1 rooms often run the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tc1sp-small-control-panel-for-tricaster-tc1-fg-001589-r001\"\u003eTC1SP Small Control Panel\u003c\/a\u003e or \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-nlp-livepanel-sw-000000010\"\u003eLivePanel\u003c\/a\u003e, and \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-premium-access-5-year-subscription-for-tc1-download\"\u003ePremium Access for TC1\u003c\/a\u003e remains available for software features.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTSTC1?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — open cases with Vizrt at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response targets\u003c\/strong\u003e — under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — updates for the covered TC1.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt engineers.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University and the knowledge base.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTSTC1 typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster TC1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;4 h, High \u0026lt;8 h, Normal \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eDoes Standard include phone support?\u003c\/h3\u003e\u003cp\u003eNo. 24\/7 phone access is part of ProTek Professional.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eIt is an optional extra (PTAHRTC1).\u003c\/p\u003e\u003ch3\u003eWhen does coverage begin?\u003c\/h3\u003e\u003cp\u003eOn purchase unless you request a different start date.\u003c\/p\u003e\u003ch3\u003eCan the plan be cancelled?\u003c\/h3\u003e\u003cp\u003eNo, ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eIs the TC1 still current?\u003c\/h3\u003e\u003cp\u003eVizrt lists TriCaster Prizm as its replacement; see our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085089632492,"sku":"PTSTC1","price":800.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/vizrt-logo_ad651cc8-e938-495c-9a72-3de99d49c91e.png?v=1793873420","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptstc1-protek-standard-for-tricaster-tc1","provider":"Creation Networks","version":"1.0","type":"link"}