{"product_id":"vizrt-ptsnrs16-8-nl-exp-192tb-protek-standard-for-nrs16-8-nl-exp-192tb","title":"Vizrt PTSNRS16\/8\/NL-EXP-192TB – ProTek Standard Support for NRS 192TB Expansion","description":"\u003ch2\u003eWhat is the Vizrt PTSNRS16\/8\/NL-EXP-192TB?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTSNRS16\/8\/NL-EXP-192TB is a ProTek Standard support plan for the Vizrt NRS 192TB expansion chassis (NRS16\/NRS8\/Nearline). It gives the owner Vizrt software maintenance, remote system support and defined response targets from Vizrt's support team. It is aimed at organisations that want vendor-backed support and updates for a production system.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTSNRS16\/8\/NL-EXP-192TB work?\u003c\/h2\u003e\u003cp\u003eWith ProTek Standard, issues are logged with Vizrt through the 24\/7 web form or support portal and handled against Vizrt's published response targets: under 4 hours for critical, under 8 hours for high and under 24 hours for normal priority. Vizrt's team can log in remotely to troubleshoot and, where possible, resolve problems.\u003c\/p\u003e\u003cp\u003eThe plan includes software maintenance and access to Viz University, the knowledge base, community forums and how-to videos. Vizrt lists third-line technical availability as 8x5 for both ProTek tiers, and advanced hardware replacement is available as a separate optional extra. Related listings include the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-nrs16-16-bay-160tb-expansion-chassis-fg-003283-r001\"\u003eNRS16 160TB expansion chassis\u003c\/a\u003e, the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-1-year-ultra-coverage-plan-for-nrs-nearline-160tb-expansion-chassis-for-nrs16-and-nrs8-systems-ptu-000000062\"\u003eProTek Ultra plan for 160TB expansion\u003c\/a\u003e and the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-nrs-16-sns-16-bay-192tb-with-4-x-10-gbe-fg-003286-r001\"\u003eNRS16 192TB system\u003c\/a\u003e. Browse the full \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production and IP workflow products\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTSNRS16\/8\/NL-EXP-192TB?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Includes Vizrt software maintenance for the covered product.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response targets\u003c\/strong\u003e — Vizrt targets under 4 hours for critical, under 8 hours for high and under 24 hours for normal issues.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt support can log in, troubleshoot and where possible resolve issues remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and portal\u003c\/strong\u003e — Open a case with Vizrt support at any time online.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLearning resources\u003c\/strong\u003e — Access to Viz University, the knowledge base, community forums and how-to videos.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTSNRS16\/8\/NL-EXP-192TB typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable style=\"width:100%;max-width:100%;min-width:0;table-layout:fixed;border-collapse:collapse;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:40%;\"\u003e\n\u003ccol style=\"width:60%;\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eVizrt NRS 192TB expansion chassis (NRS16\/NRS8\/Nearline)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eCritical \/ High \/ Normal response\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u0026lt;4 h \/ \u0026lt;8 h \/ \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e24\/7 web form and support portal\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eRemote system support\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003e3rd-line technical availability\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eAdvanced hardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eOptional extra (separate SKU)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eManufacturer part number\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003ePTSNRS16\/8\/NL-EXP-192TB\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does the PTSNRS16\/8\/NL-EXP-192TB cover?\u003c\/h3\u003e\u003cp\u003eProTek Standard for the Vizrt NRS 192TB expansion chassis (NRS16\/NRS8\/Nearline). It includes software maintenance, remote system support and Vizrt's published response targets.\u003c\/p\u003e\u003ch3\u003eWhat are the response times?\u003c\/h3\u003e\u003cp\u003eProTek Professional targets under 1, 2 and 4 hours for critical, high and normal issues; ProTek Standard targets under 4, 8 and 24 hours.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eAdvanced hardware replacement is an optional extra sold as a separate SKU.\u003c\/p\u003e\u003ch3\u003eHow long does coverage last?\u003c\/h3\u003e\u003cp\u003eConfirm the term with Creation Networks at quote.\u003c\/p\u003e\u003ch3\u003eWho do I contact for support?\u003c\/h3\u003e\u003cp\u003eVizrt support handles cases directly. Creation Networks can register the plan and help coordinate. See the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e for related products.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085130756332,"sku":"PTSNRS16\/8\/NL-EXP-192TB","price":3738.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/vizrt-nrs-features-nrs16-exp-_2x_eb01e489-a66b-43e8-9738-9c1e399354a0.png?v=1793872718","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptsnrs16-8-nl-exp-192tb-protek-standard-for-nrs16-8-nl-exp-192tb","provider":"Creation Networks","version":"1.0","type":"link"}