{"product_id":"vizrt-ptsnc2io-protek-standard-for-nc2-i-o","title":"Vizrt PTSNC2IO – ProTek Standard Support for NC2 Studio I\/O","description":"\u003ch2\u003eWhat is the Vizrt PTSNC2IO ProTek Standard for NC2 I\/O?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTSNC2IO is a ProTek Standard support plan for the NC2 Studio I\/O module, which Vizrt now sells as Viz Connect Studio I\/O. ProTek Standard provides defined response times, 24\/7 web and live chat access, remote system support and software maintenance. It keeps the studio's main SDI-to-NDI conversion point covered by Vizrt.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTSNC2IO work?\u003c\/h2\u003e\u003cp\u003eThe NC2 Studio I\/O is Vizrt's studio module for converting between SDI, NDI and IP video, described by Vizrt as dynamic 8-channel conversion that adapts to any workflow. Because it often sits between cameras, routers and an NDI production system, a fault affects the whole show. With ProTek Standard active, operators open tickets through the 24\/7 web form or 24\/7 live chat. Vizrt's plan comparison lists Standard targets of under 4 hours for critical issues, under 8 hours for high and under 24 hours for normal, with 8x5 availability. The plan includes software maintenance, remote system support, Viz University, the knowledge base, forums and Viz Minute videos. Advanced hardware replacement is an optional extra (PTAHRNC2IO). Vizrt's terms state ProTek is non-cancelable and non-refundable, starting on purchase unless an alternate start date is requested. See the \u003ca href=\"\/products\/newtek-nc2i-o-studio-i-o-module-fg-003244-r001\"\u003eNC2 Studio I\/O module\u003c\/a\u003e and the \u003ca href=\"\/products\/newtek-nc-hdbnc9-kit-hd-bnc-to-bnc-cable-adapter-kit-bdl-000000017\"\u003eHD-BNC adapter kit\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTSNC2IO?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response times\u003c\/strong\u003e — Under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — Get help at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can assist remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Keeps the module eligible for updates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University and knowledge base access.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTSNC2IO typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studios\u003c\/li\u003e\n\u003cli\u003eHigher-education media centers\u003c\/li\u003e\n\u003cli\u003eCorporate production studios\u003c\/li\u003e\n\u003cli\u003eHouse of worship production\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;table-layout:fixed;border-collapse:collapse\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:42%\"\u003e\n\u003ccol style=\"width:58%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003ePTSNC2IO\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovers\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNC2 Studio I\/O (Viz Connect Studio I\/O)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCritical \/ High \/ Normal\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;4 h \/ \u0026lt;8 h \/ \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAvailability\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAdv. HW replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eOptional extra (PTAHRNC2IO)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eIs NC2 I\/O the same as Viz Connect Studio I\/O?\u003c\/h3\u003e\u003cp\u003eYes. Vizrt markets the NC2 Studio I\/O as Viz Connect Studio I\/O.\u003c\/p\u003e\u003ch3\u003eHow does Standard differ from Professional?\u003c\/h3\u003e\u003cp\u003eProfessional adds 24\/7 phone, priority handling and faster targets.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eNo. Add PTAHRNC2IO.\u003c\/p\u003e\u003ch3\u003eAre older ProTek tiers listed?\u003c\/h3\u003e\u003cp\u003eYes, such as \u003ca href=\"\/products\/newtek-ptpnc2i-o-protek-prime-coverage-plan-for-nc2-i-o-ptp-000000037\"\u003eProTek Prime for NC2 I\/O\u003c\/a\u003e. See the \u003ca href=\"\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks support our NDI studio?\u003c\/h3\u003e\u003cp\u003eYes. Call 888.230.3661 x 200 or email sales@creationnetworks.net.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085111226604,"sku":"PTSNC2IO","price":600.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/viz-connect-studio-io-hero-_2x_4b637753-0cd3-4b95-bc00-a4b3d1df7d0e.png?v=1793872784","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptsnc2io-protek-standard-for-nc2-i-o","provider":"Creation Networks","version":"1.0","type":"link"}