{"product_id":"vizrt-pts3p22ru-protek-standard-for-viz-3play-3p2","title":"Vizrt PTS3P22RU – ProTek Standard Support for 3Play 3P2 2RU","description":"\u003ch2\u003eWhat is the Vizrt PTS3P22RU ProTek Standard for 3Play 3P2?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTS3P22RU is a ProTek Standard support plan for the Viz 3Play 3P2 2RU instant replay system, including its 3P1 control panel. ProTek is Vizrt's support program for TriCaster and 3Play systems, giving owners defined response times, live chat, remote system support and software maintenance. It is the entry ProTek tier for replay operators who need dependable help on game day.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTS3P22RU work?\u003c\/h2\u003e\u003cp\u003eOnce active, ProTek Standard gives access to Vizrt's 24\/7 web form and 24\/7 live chat using your Support ID. Vizrt's published plan comparison lists ProTek Standard response targets of under 4 hours for critical issues, under 8 hours for high and under 24 hours for normal, with 8x5 availability. The plan includes software maintenance, remote system support, Viz University access, the self-service knowledge base, community forums and Viz Minute how-to videos. Advanced hardware replacement is an optional extra, sold as PTAHR3P22RU. Vizrt's terms state ProTek is non-cancelable and non-refundable, and coverage begins on purchase unless an alternate start date is requested. The 3P2 covered here is an 8-input replay system with up to 8 local recording channels and 4K\/60 sessions; see the \u003ca href=\"\/products\/newtek-3play-3p2-instant-sports-replay-system-bdl-000000009\"\u003e3Play 3P2 system\u003c\/a\u003e and the \u003ca href=\"\/products\/newtek-3p1cs-3play-3p1-control-surface-fg-002101-r001\"\u003e3Play 3P1 control surface\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTS3P22RU?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response times\u003c\/strong\u003e — Under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — Open tickets or chat at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can assist remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Keeps the 3P2 eligible for software updates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eControl panel included\u003c\/strong\u003e — Covers the 3P1 control panel with the 3P2.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University, knowledge base and how-to videos.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTS3P22RU typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eCollegiate and professional sports production\u003c\/li\u003e\n\u003cli\u003eBroadcast studios and mobile units\u003c\/li\u003e\n\u003cli\u003eArena and stadium control rooms\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;table-layout:fixed;border-collapse:collapse\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:42%\"\u003e\n\u003ccol style=\"width:58%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003ePTS3P22RU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovers\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eViz 3Play 3P2 2RU incl. 3P1 control panel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCritical \/ High \/ Normal\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;4 h \/ \u0026lt;8 h \/ \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAvailability\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAdv. HW replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eOptional extra (PTAHR3P22RU)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eHow is Standard different from Professional?\u003c\/h3\u003e\u003cp\u003eProfessional adds 24\/7 phone contact, priority handling and faster targets (under 1 hour critical).\u003c\/p\u003e\u003ch3\u003eDoes this include advance hardware replacement?\u003c\/h3\u003e\u003cp\u003eNo. Add PTAHR3P22RU for advanced hardware replacement.\u003c\/p\u003e\u003ch3\u003eWhen does coverage start?\u003c\/h3\u003e\u003cp\u003eOn purchase, unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eIs the 3P2 still current?\u003c\/h3\u003e\u003cp\u003eVizrt now presents 3Play Vivid as the unified successor; ProTek keeps installed 3P2 systems supported. See the \u003ca href=\"\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks help with 3Play service?\u003c\/h3\u003e\u003cp\u003eYes. We install and support replay systems nationwide. Call 888.230.3661 x 200 or email sales@creationnetworks.net.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085109031148,"sku":"PTS3P22RU","price":1350.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/control-panels-features-viz-3play-_2x_5128a986-fd8d-447b-afae-d8838dd63f2d.png?v=1793872657","url":"https:\/\/creationnetworks.net\/products\/vizrt-pts3p22ru-protek-standard-for-viz-3play-3p2","provider":"Creation Networks","version":"1.0","type":"link"}