{"product_id":"vizrt-pts3p12ru-protek-standard-for-viz-3play-3p1","title":"Vizrt PTS3P12RU – ProTek Standard Support for 3Play 3P1 2RU","description":"\u003ch2\u003eWhat is the Vizrt PTS3P12RU ProTek Standard for 3Play 3P1?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTS3P12RU is a ProTek Standard support plan for the Viz 3Play 3P1 2RU instant replay system, including its 3P1 control panel. ProTek is Vizrt's support program for TriCaster and 3Play, providing defined response times, live chat, remote system support and software maintenance. It is the entry ProTek tier for schools, venues and production companies running 3P1 replay.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTS3P12RU work?\u003c\/h2\u003e\u003cp\u003eOnce active, operators use their Support ID to reach Vizrt through the 24\/7 web form and 24\/7 live chat. Vizrt's plan comparison lists ProTek Standard targets of under 4 hours for critical issues, under 8 hours for high and under 24 hours for normal, with 8x5 availability. The plan includes software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute how-to videos. Advanced hardware replacement is an optional extra, available as PTAHR3P12RU. Vizrt's terms state ProTek is non-cancelable and non-refundable, with coverage starting on purchase unless an alternate start date is requested. The covered \u003ca href=\"\/products\/newtek-3play-3p1-ip-replay-system-with-control-surface-2-ru-bdl-000000007\"\u003e3Play 3P1\u003c\/a\u003e is a 4-input replay system with up to 4 recording channels and 1080p\/60 sessions, operated from the \u003ca href=\"\/products\/newtek-3p1cs-3play-3p1-control-surface-fg-002101-r001\"\u003e3Play 3P1 control surface\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTS3P12RU?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefined response times\u003c\/strong\u003e — Under 4 hours critical, 8 hours high, 24 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 web form and live chat\u003c\/strong\u003e — Get help at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can assist remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Keeps the 3P1 eligible for updates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eControl panel included\u003c\/strong\u003e — Covers the 3P1 control panel.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTraining resources\u003c\/strong\u003e — Viz University and how-to videos.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTS3P12RU typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHigh school and collegiate sports production\u003c\/li\u003e\n\u003cli\u003eBroadcast studios and mobile units\u003c\/li\u003e\n\u003cli\u003eArena and venue control rooms\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;table-layout:fixed;border-collapse:collapse\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:42%\"\u003e\n\u003ccol style=\"width:58%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003ePTS3P12RU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Standard\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovers\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eViz 3Play 3P1 2RU incl. 3P1 control panel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCritical \/ High \/ Normal\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;4 h \/ \u0026lt;8 h \/ \u0026lt;24 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, 24\/7 live chat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAvailability\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAdv. HW replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eOptional extra (PTAHR3P12RU)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eHow is Standard different from Professional?\u003c\/h3\u003e\u003cp\u003eProfessional adds 24\/7 phone, priority handling and faster targets (under 1 hour critical).\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eNo. Add PTAHR3P12RU for advanced hardware replacement.\u003c\/p\u003e\u003ch3\u003eWhen does coverage start?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eAre older ProTek tiers available?\u003c\/h3\u003e\u003cp\u003eEarlier plans such as \u003ca href=\"\/products\/newtek-protek-prime-coverage-plan-for-3play-3p1-with-control-surface-ptp-000000007\"\u003eProTek Prime for 3P1\u003c\/a\u003e remain listed. See the \u003ca href=\"\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks support our 3P1?\u003c\/h3\u003e\u003cp\u003eYes. Call 888.230.3661 x 200 or email sales@creationnetworks.net.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085109784812,"sku":"PTS3P12RU","price":950.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/control-panels-features-viz-3play-_2x_169da071-15e9-4925-ae88-069571643c84.png?v=1793872702","url":"https:\/\/creationnetworks.net\/products\/vizrt-pts3p12ru-protek-standard-for-viz-3play-3p1","provider":"Creation Networks","version":"1.0","type":"link"}