{"product_id":"vizrt-ptpvizion1yrupg-protek-professional-for-tc-vizion-1st","title":"Vizrt PTPVIZION1YRUPG – ProTek Professional First-Year Upgrade, TriCaster Vizion","description":"\u003ch2\u003eWhat is Vizrt PTPVIZION1YRUPG?\u003c\/h2\u003e\u003cp\u003eVizrt PTPVIZION1YRUPG is a first-year upgrade from the standard support included with a TriCaster Vizion to ProTek Professional. Perpetual TriCaster Vizion systems ship with one year of standard support; this SKU raises that first year to Vizrt's Professional tier. It is intended for broadcast and live event teams that need 24\/7 phone access and one-hour critical response from day one.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTPVIZION1YRUPG work?\u003c\/h2\u003e\u003cp\u003eThe upgrade applies to the first year of support on a TriCaster Vizion. With ProTek Professional active, operators can reach Vizrt by 24\/7 phone, web form or live chat with priority contact. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests, compared with 4, 8 and 24 hours on ProTek Standard. Software maintenance, remote system support and Viz University are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. From year two, renew with ProTek Professional for TriCaster Vizion (PTSTPVIZION).\u003c\/p\u003e\u003cp\u003eThe upgrade covers TriCaster Vizion systems such as the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-enterprise-live-production-platform\"\u003eTriCaster Vizion 2RU\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-tower-with-16-sdi-i-o\"\u003eVizion Tower with 16 SDI I\/O\u003c\/a\u003e and \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-1ru-with-8-sdi-i-o\"\u003eVizion 1RU with 8 SDI I\/O\u003c\/a\u003e. A similar first-year option is the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-1st-year-upgrade-to-professional-support-spro-00000000-1\"\u003eTriCaster 1st Year Upgrade to Professional Support\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTPVIZION1YRUPG?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional from day one\u003c\/strong\u003e — upgrades the included first-year support.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — live Vizrt agents at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast response targets\u003c\/strong\u003e — under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — cases handled ahead of non-priority plans.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance and remote support\u003c\/strong\u003e — updates and remote troubleshooting.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTPVIZION1YRUPG typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional, first-year upgrade\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster Vizion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 phone, 24\/7 web form, 24\/7 live chat; priority contact\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;1 h, High \u0026lt;2 h, Normal \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eDo I need this if my Vizion already has support?\u003c\/h3\u003e\u003cp\u003ePerpetual Vizion systems include one year of standard support. This upgrade raises that year to Professional.\u003c\/p\u003e\u003ch3\u003eWhat about year two onward?\u003c\/h3\u003e\u003cp\u003eRenew with ProTek Professional or ProTek Standard for TriCaster Vizion (2nd year onwards).\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eAdvanced Hardware Replacement is a separate optional extra (PTAHRTCVIZION).\u003c\/p\u003e\u003ch3\u003eCan it be cancelled?\u003c\/h3\u003e\u003cp\u003eNo, ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhere can I see TriCaster Vizion systems?\u003c\/h3\u003e\u003cp\u003eIn our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085095497964,"sku":"PTPVIZION1YRUPG","price":720.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/Vizion-Front-Processed_5e1d3bb2-2ed3-4e4b-ae77-6952fe5a80c1.png?v=1793872897","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptpvizion1yrupg-protek-professional-for-tc-vizion-1st","provider":"Creation Networks","version":"1.0","type":"link"}