{"product_id":"vizrt-ptptcminixhdmi-protek-professional-for-tricaster-mini-x","title":"Vizrt PTPTCMINIXHDMI – ProTek Professional for TriCaster Mini X HDMI","description":"\u003ch2\u003eWhat is Vizrt PTPTCMINIXHDMI ProTek Professional for TriCaster Mini X HDMI?\u003c\/h2\u003e\u003cp\u003eVizrt PTPTCMINIXHDMI is a ProTek Professional support plan for the TriCaster Mini X HDMI. It adds 24\/7 phone access, priority contact and Vizrt's fastest response targets to chat support, software maintenance and remote support. It suits teams that run a Mini X for scheduled live streams and events where a problem needs an answer within the hour.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTPTCMINIXHDMI ProTek Professional work?\u003c\/h2\u003e\u003cp\u003eOperators reach Vizrt by 24\/7 phone, web form or live chat using the Mini X's Support ID, with priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University and the knowledge base are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCMINIXHDMI) can be added. Contact us to confirm the coverage term.\u003c\/p\u003e\u003cp\u003eThe plan covers systems such as the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tricaster-tcmxhdmib-mini-x-hdmi-bundle-tcmxhdmib\"\u003eTriCaster Mini X HDMI Bundle\u003c\/a\u003e; legacy \u003ca href=\"https:\/\/creationnetworks.net\/products\/protek-ultra-for-tricaster-mini-x-hdmi-ptutcmxhdmi\"\u003eProTek Ultra for Mini X HDMI\u003c\/a\u003e remains listed for reference.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTPTCMINIXHDMI?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — live Vizrt agents at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — cases handled with priority.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast response targets\u003c\/strong\u003e — under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — updates for the covered Mini X.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTPTCMINIXHDMI typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eConference room\u003c\/li\u003e\n\u003cli\u003eAll-hands room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster Mini X HDMI\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 phone, 24\/7 web form, 24\/7 live chat; priority contact\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;1 h, High \u0026lt;2 h, Normal \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does Professional add over Standard?\u003c\/h3\u003e\u003cp\u003e24\/7 phone access, priority contact and faster response targets.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eNo, it is an optional extra.\u003c\/p\u003e\u003ch3\u003eWhen does coverage start?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eIs it refundable?\u003c\/h3\u003e\u003cp\u003eNo. ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhat else works with the Mini X?\u003c\/h3\u003e\u003cp\u003eControl surfaces, PTZ cameras and NDI converters in our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085092909292,"sku":"PTPTCMINIXHDMI","price":738.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/Mini-X-Front_eb290d86-5d15-4857-a8bb-2603b5388f2a.png?v=1793872832","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptptcminixhdmi-protek-professional-for-tricaster-mini-x","provider":"Creation Networks","version":"1.0","type":"link"}