{"product_id":"vizrt-ptptcmini4k-protek-professional-for-tricaster-mini-4k","title":"Vizrt PTPTCMINI4K – ProTek Professional Support for TriCaster Mini 4K","description":"\u003ch2\u003eWhat is the Vizrt PTPTCMINI4K?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTPTCMINI4K is a ProTek Professional support plan for the Vizrt TriCaster Mini 4K. It gives the owner Vizrt software maintenance, remote system support and defined response targets from Vizrt's support team. It is aimed at organisations that run live productions on a schedule and need faster answers.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTPTCMINI4K work?\u003c\/h2\u003e\u003cp\u003eWith ProTek Professional, issues are logged with Vizrt through the 24\/7 web form or support portal or by phone and handled against Vizrt's published response targets: under 1 hour for critical, under 2 hours for high and under 4 hours for normal priority. Vizrt's team can log in remotely to troubleshoot and, where possible, resolve problems.\u003c\/p\u003e\u003cp\u003eThe plan includes software maintenance and access to Viz University, the knowledge base, community forums and how-to videos. Vizrt lists third-line technical availability as 8x5 for both ProTek tiers, and advanced hardware replacement is available as a separate optional extra. Related listings include the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tricaster-tc-mini-4k-includes-two-spark-plus-4k-io-converters\"\u003eTriCaster TC Mini 4K\u003c\/a\u003e, the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tcm4kuhdb-tcmini4k-bundle-w-tc-mini-cs-2-input-mod-case\"\u003eTC Mini 4K bundle\u003c\/a\u003e and \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-prime-for-tricaster-tc-mini-4k-incl-sparks-ptptcm4kuhd\"\u003eProTek Prime for TC Mini 4K\u003c\/a\u003e. Browse the full \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production and IP workflow products\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTPTCMINI4K?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFastest response targets\u003c\/strong\u003e — Vizrt targets under 1 hour for critical, under 2 hours for high and under 4 hours for normal issues.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — Priority handling, with 24\/7 phone access to live agents for Professional plan holders.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Includes Vizrt software maintenance for the covered product.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt support can log in, troubleshoot and where possible resolve issues remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLearning resources\u003c\/strong\u003e — Access to Viz University, the knowledge base, community forums and how-to videos.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTPTCMINI4K typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eAll-hands room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable style=\"width:100%;max-width:100%;min-width:0;table-layout:fixed;border-collapse:collapse;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:40%;\"\u003e\n\u003ccol style=\"width:60%;\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eVizrt TriCaster Mini 4K\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eCritical \/ High \/ Normal response\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u0026lt;1 h \/ \u0026lt;2 h \/ \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e24\/7 web form, portal and phone; priority\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eRemote system support\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003e3rd-line technical availability\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eAdvanced hardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003eOptional extra (separate SKU)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003e\u003cstrong\u003eManufacturer part number\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:6px;border:1px solid #ddd;word-wrap:break-word;\"\u003ePTPTCMINI4K\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does the PTPTCMINI4K cover?\u003c\/h3\u003e\u003cp\u003eProTek Professional for the Vizrt TriCaster Mini 4K. It includes software maintenance, remote system support and Vizrt's published response targets.\u003c\/p\u003e\u003ch3\u003eWhat are the response times?\u003c\/h3\u003e\u003cp\u003eProTek Professional targets under 1, 2 and 4 hours for critical, high and normal issues; ProTek Standard targets under 4, 8 and 24 hours.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eAdvanced hardware replacement is an optional extra sold as a separate SKU.\u003c\/p\u003e\u003ch3\u003eHow long does coverage last?\u003c\/h3\u003e\u003cp\u003eConfirm the term with Creation Networks at quote.\u003c\/p\u003e\u003ch3\u003eWho do I contact for support?\u003c\/h3\u003e\u003cp\u003eVizrt support handles cases directly. Creation Networks can register the plan and help coordinate. See the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e for related products.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085133934828,"sku":"PTPTCMINI4K","price":675.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/tricaster-mini-4K_a7b96dfb-fca0-48a3-a1c8-382fa5921fec.png?v=1793872841","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptptcmini4k-protek-professional-for-tricaster-mini-4k","provider":"Creation Networks","version":"1.0","type":"link"}