{"product_id":"vizrt-ptptclflexdual-protek-professional-for-tricaster-flex-dual","title":"Vizrt PTPTCLFLEXDUAL – ProTek Professional for TriCaster Flex Dual","description":"\u003ch2\u003eWhat is the Vizrt PTPTCLFLEXDUAL?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTPTCLFLEXDUAL is a ProTek Professional support plan for the TriCaster Flex Dual, Vizrt's most capable TriCaster control panel, with 24 direct crosspoints, a full-size joystick and onboard audio control and I\/O. It adds 24\/7 phone contact with priority handling to the web form and live chat channels, and carries Vizrt's fastest published response targets, starting at under 1 hour for critical cases. It is the ProTek tier to choose when the TriCaster Flex Dual sits in a production-critical signal chain.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTPTCLFLEXDUAL work?\u003c\/h2\u003e\u003cp\u003eProTek Professional registers Vizrt support against your TriCaster Flex Dual. Your operators can reach Vizrt by 24\/7 phone, 24\/7 live chat or the 24\/7 web form, quoting the 10-digit Support ID, and Professional customers receive priority contact.\u003c\/p\u003e\u003cp\u003eVizrt publishes response targets for this tier of under 1 hour for critical cases, under 2 hours for high-severity cases and under 4 hours for normal cases. Vizrt support engineers can also log in remotely to troubleshoot and, where possible, resolve issues on the system.\u003c\/p\u003e\u003cp\u003eSoftware maintenance is included for the lifetime of the product version, together with full Viz University access, the knowledge base, community forums and Viz Minute how-to videos.\u003c\/p\u003e\u003cp\u003eIf you need expedited shipping of replacement hardware, Advanced Hardware Replacement is available as an optional extra. Creation Networks designs, installs and supports Vizrt systems nationwide and can align plan terms across every unit in your \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e deployment. Related equipment: \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-flex-dual-control-panel\"\u003eTriCaster Flex Dual control panel\u003c\/a\u003e.\u003c\/p\u003e\u003cp\u003eRelated Vizrt products on Creation Networks: \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-flex-dual-control-panel\"\u003eTriCaster Flex Dual control panel\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-tower-16-flex-dual-control-panel\"\u003eTriCaster Vizion Tower 16 and Flex Dual bundle\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-rack-8-flex-dual-control-panel\"\u003eTriCaster Vizion Rack 8 and Flex Dual bundle\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTPTCLFLEXDUAL?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone contact\u003c\/strong\u003e — Reach a Vizrt support engineer by phone at any hour, with priority contact.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCritical response under 1 hour\u003c\/strong\u003e — Vizrt targets an initial response within 1 hour when the system cannot operate.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHigh and normal targets\u003c\/strong\u003e — High-severity cases are targeted under 2 hours and normal cases under 4 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 live chat and web form\u003c\/strong\u003e — Additional support channels for logging and tracking cases.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Vizrt engineers can log in to troubleshoot and resolve issues remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Software updates are included for the lifetime of the product version.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eViz University access\u003c\/strong\u003e — Full on-demand training for operators, designers and technicians.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware replacement option\u003c\/strong\u003e — Advanced Hardware Replacement can be added for expedited replacement shipping.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTPTCLFLEXDUAL typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eMulti-purpose room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;min-width:280px;max-width:720px;table-layout:fixed;border-collapse:collapse;word-wrap:break-word;text-align:left;vertical-align:top\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003ctd\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCovered product\u003c\/th\u003e\n\u003ctd\u003eTriCaster Flex Dual\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSKU\u003c\/th\u003e\n\u003ctd\u003ePTPTCLFLEXDUAL\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 phone contact\u003c\/th\u003e\n\u003ctd\u003eIncluded, priority contact\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 live chat\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e24\/7 web form\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCritical response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;1 hour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHigh response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;2 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNormal response\u003c\/th\u003e\n\u003ctd\u003e\u0026lt;4 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSoftware maintenance\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eViz University\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRemote system support\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKnowledge base, forums, Viz Minute videos\u003c\/th\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdvanced Hardware Replacement\u003c\/th\u003e\n\u003ctd\u003eOptional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDelivery\u003c\/th\u003e\n\u003ctd\u003eNon-physical service plan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does the Vizrt PTPTCLFLEXDUAL cover?\u003c\/h3\u003e\u003cp\u003eIt covers the TriCaster Flex Dual under Vizrt's ProTek Professional terms. Response targets are under 1, 2 and 4 hours for critical, high and normal cases.\u003c\/p\u003e\u003ch3\u003eDoes it include phone support?\u003c\/h3\u003e\u003cp\u003eYes, ProTek Professional includes 24\/7 phone contact with priority handling.\u003c\/p\u003e\u003ch3\u003eAre software updates included?\u003c\/h3\u003e\u003cp\u003eVizrt states that software maintenance is included for the lifetime of the product version on ProTek Standard and Professional.\u003c\/p\u003e\u003ch3\u003eHow is hardware replacement handled?\u003c\/h3\u003e\u003cp\u003eAdvanced Hardware Replacement is an optional extra for expedited replacement shipping.\u003c\/p\u003e\u003ch3\u003eHow long does the plan run and when does it start?\u003c\/h3\u003e\u003cp\u003eTerm and start date follow Vizrt's ProTek registration rules. Creation Networks confirms the term on your quote before purchase.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks help integrate the TriCaster Flex Dual?\u003c\/h3\u003e\u003cp\u003eYes. We design, install and commission Vizrt systems nationwide and can bundle ProTek with hardware from the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085119910124,"sku":"PTPTCLFLEXDUAL","price":1395.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/TriCaster-Vizion-Hero-Image-05-3x2-aspect_eded0072-f107-4d9c-9610-3683065a17b3.png?v=1793872855","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptptclflexdual-protek-professional-for-tricaster-flex-dual","provider":"Creation Networks","version":"1.0","type":"link"}