{"product_id":"vizrt-ptptcflex-protek-professional-tricaster-flex","title":"Vizrt ProTek Professional for TriCaster Flex – 1-Year Technical Support Plan","description":"Product Overview\n\u003cp\u003eThe Vizrt ProTek Professional for TriCaster Flex is a one-year technical support plan designed for commercial AV teams, broadcast studios, and live event integrators running TriCaster Flex production systems. This plan delivers 24\/7 phone, live chat, and web-form access to Vizrt's global support engineering team — the highest contact tier in the TriCaster ProTek lineup. With critical response times under one hour, ProTek Professional keeps production-critical systems covered for corporate broadcast environments, houses of worship, and media organizations that cannot afford extended downtime.\u003c\/p\u003e\n\n\u003ch2\u003eProduct Description\u003c\/h2\u003e\n\u003cp\u003eThe Vizrt ProTek Professional TriCaster Flex support plan provides structured, priority-response coverage for integrators and operators who depend on TriCaster Flex systems for live production. Unlike the base ProTek Standard tier, ProTek Professional adds 24\/7 phone contact with a live Vizrt Global Support Engineer — a meaningful distinction for productions where issues need to be resolved in real time, not queued through a web form.\u003c\/p\u003e\n\n\u003cp\u003eThe plan covers software maintenance for the lifetime of the product version, including standard software updates and access to patches as released. Subscribers receive full, unrestricted access to Viz University — Vizrt's online training platform — covering operator, designer, and technical staff courses across the TriCaster product family. Remote system support is included, allowing Vizrt engineers to log in and troubleshoot TriCaster Flex systems directly when needed.\u003c\/p\u003e\n\n\u003cp\u003eResponse times under this plan are tiered by severity: critical issues receive an initial response within one hour, high-severity cases within two hours, and normal cases within four hours. These commitments apply 24 hours a day, seven days a week — not just during business hours. The ProTek Professional plan also includes access to Vizrt's community forums, self-service knowledge base, and Viz Minute how-to video library. An Advanced Hardware Replacement add-on is available separately for integrators who require expedited parts shipment alongside this plan.\u003c\/p\u003e\n\n\u003cp\u003eFor organizations purchasing TriCaster Flex systems through \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eCreation Networks\u003c\/a\u003e, ProTek Professional is the recommended coverage tier for production environments where system uptime is critical. Contact our team to pair this plan with a \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eTriCaster system purchase\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 Phone Support\u003c\/strong\u003e — Direct access to a live Vizrt Global Support Engineer by phone at any time, day or night.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 Live Chat Access\u003c\/strong\u003e — Real-time chat support via the Vizrt community portal for fast issue resolution without a phone call.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCritical Response \u0026lt;1 Hour\u003c\/strong\u003e — When your TriCaster Flex system goes down during a live production, Vizrt commits to an initial response within 60 minutes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHigh Severity Response \u0026lt;2 Hours\u003c\/strong\u003e — Significantly degraded system performance receives an initial assessment within two hours of case submission.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNormal Response \u0026lt;4 Hours\u003c\/strong\u003e — Configuration questions and non-critical issues are acknowledged within four hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware Maintenance Included\u003c\/strong\u003e — Standard software updates and patches are included for the lifetime of the product version.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFull Viz University Access\u003c\/strong\u003e — Unlimited 24\/7 access to Vizrt's complete online course catalog covering TriCaster operation, design, and system administration.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote System Support\u003c\/strong\u003e — Vizrt engineers can connect directly to your TriCaster Flex to diagnose and resolve software issues remotely.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAdvanced Hardware Replacement (Optional)\u003c\/strong\u003e — Add expedited hardware replacement coverage separately for integrators who need parts shipped in advance of a return.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCommunity Portal Access\u003c\/strong\u003e — Submit and track support cases, browse the knowledge base, and participate in Vizrt user forums.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eValid 1 Year from Purchase\u003c\/strong\u003e — Coverage begins at the time of purchase and runs for 12 months.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTypical Applications\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eBroadcast studio with a TriCaster Flex-based live production workflow\u003c\/li\u003e\n\u003cli\u003eHouse of worship running weekly live streams and multi-camera productions\u003c\/li\u003e\n\u003cli\u003eCorporate all-hands room or conference room with live production capability\u003c\/li\u003e\n\u003cli\u003eHigher-education journalism or media program using TriCaster Flex for training productions\u003c\/li\u003e\n\u003cli\u003eSports production team deploying TriCaster Flex for live event coverage\u003c\/li\u003e\n\u003cli\u003eGovernment or public sector production facility requiring service-level coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetail\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlan Name\u003c\/td\u003e\n\u003ctd\u003eProTek Professional for TriCaster Flex\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer Part Number\u003c\/td\u003e\n\u003ctd\u003ePTP-000107\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSKU\u003c\/td\u003e\n\u003ctd\u003ePTPTCFLEX\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e1 Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhone Support\u003c\/td\u003e\n\u003ctd\u003e24\/7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLive Chat Support\u003c\/td\u003e\n\u003ctd\u003e24\/7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeb Form Support\u003c\/td\u003e\n\u003ctd\u003e24\/7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCritical Response Time\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;1 Hour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHigh Severity Response Time\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;2 Hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNormal Response Time\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;4 Hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSoftware Maintenance\u003c\/td\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eViz University Access\u003c\/td\u003e\n\u003ctd\u003eFull (24\/7)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRemote System Support\u003c\/td\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdvanced Hardware Replacement\u003c\/td\u003e\n\u003ctd\u003eOptional Add-On\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommunity Forums\u003c\/td\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKnowledge Base\u003c\/td\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery\u003c\/td\u003e\n\u003ctd\u003eElectronic \/ Digital (emailed within 1–3 business days)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eApplicable System\u003c\/td\u003e\n\u003ctd\u003eTriCaster Flex Control Panel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eWhat TriCaster systems does ProTek Professional cover?\u003c\/strong\u003e\u003cbr\u003eThis plan covers the TriCaster Flex control panel. Separate ProTek plans are available for other TriCaster systems including TC1, TriCaster 1 Pro, TriCaster 2 Elite, and TC Mini models.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does ProTek Professional differ from ProTek Standard?\u003c\/strong\u003e\u003cbr\u003eProTek Professional adds 24\/7 phone contact and faster response times (critical: \u0026lt;1 hour vs. \u0026lt;4 hours for Standard). Both plans include software maintenance, Viz University access, remote support, and community portal access.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan I add hardware replacement coverage to this plan?\u003c\/strong\u003e\u003cbr\u003eYes. The Vizrt ProTek Advanced Hardware Replacement for TriCaster Flex (PTAHRTCFLEX) is available as a separate add-on that provides expedited parts replacement alongside this support plan.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhen does coverage begin?\u003c\/strong\u003e\u003cbr\u003eCoverage begins at the time of purchase and is valid for 12 months. Plan details are delivered electronically within 1–3 business days of purchase.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes this plan cover third-party hardware or integrations?\u003c\/strong\u003e\u003cbr\u003eNo. ProTek Professional covers Vizrt software and TriCaster Flex hardware. Third-party hardware, custom integrations, and consulting services are not included.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs this plan renewable?\u003c\/strong\u003e\u003cbr\u003eYes. ProTek plans are annual and can be renewed prior to expiration to maintain continuous coverage without a lapse.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDoes Creation Networks provide support alongside the Vizrt ProTek plan?\u003c\/strong\u003e\u003cbr\u003eYes. As an authorized Vizrt dealer, Creation Networks provides pre-sales consultation, system integration support, and can assist with plan selection and renewal. Contact us at \u003ca href=\"https:\/\/creationnetworks.net\/pages\/contact-us\"\u003ecreationnetworks.net\u003c\/a\u003e or call 888-230-3661.\u003c\/p\u003e]]\u0026gt;","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":47888062152940,"sku":"PTPTCFLEX","price":855.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/featured-img.png?v=1783004022","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptptcflex-protek-professional-tricaster-flex","provider":"Creation Networks","version":"1.0","type":"link"}