{"product_id":"vizrt-ptptc1pro-protek-professional-for-tricaster-1-pro","title":"Vizrt PTPTC1PRO – ProTek Professional for TriCaster 1 Pro 2RU","description":"\u003ch2\u003eWhat is Vizrt PTPTC1PRO ProTek Professional for TriCaster 1 Pro?\u003c\/h2\u003e\u003cp\u003eVizrt PTPTC1PRO is a ProTek Professional support plan for the TriCaster 1 Pro 2RU. It is Vizrt's higher support tier, adding 24\/7 phone access, priority contact and much faster response targets on top of everything in ProTek Standard. It is intended for organizations where a TriCaster 1 Pro runs live, revenue- or mission-critical productions.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTPTC1PRO ProTek Professional work?\u003c\/h2\u003e\u003cp\u003eWith the plan active, your operators can reach Vizrt by 24\/7 phone, web form or live chat using the system's Support ID, with priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute videos are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC1PRO) can be added as an optional extra. Contact us to confirm the coverage term.\u003c\/p\u003e\u003cp\u003eVizrt now lists TriCaster Prizm as the replacement for the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tricaster-1-pro-2ru\"\u003eTriCaster 1 Pro 2RU\u003c\/a\u003e, which makes a Professional plan the most direct way to protect an installed unit. Legacy coverage such as \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-ultra-coverage-plan-for-tricaster-1-pro-2-ru-ptutc1p2ru\"\u003eProTek Ultra for TriCaster 1 Pro\u003c\/a\u003e remains listed for reference.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTPTC1PRO?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — talk to Vizrt live agents at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — cases are handled ahead of non-priority plans.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast response targets\u003c\/strong\u003e — under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — TriCaster software updates for the covered unit.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — hands-on remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware add-on\u003c\/strong\u003e — Advanced Hardware Replacement available as an extra.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTPTC1PRO typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster 1 Pro 2RU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 phone, 24\/7 web form, 24\/7 live chat; priority contact\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;1 h, High \u0026lt;2 h, Normal \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eHow is Professional different from Standard?\u003c\/h3\u003e\u003cp\u003eProfessional adds 24\/7 phone access, priority contact and faster response targets.\u003c\/p\u003e\u003ch3\u003eDoes it include replacement hardware?\u003c\/h3\u003e\u003cp\u003eNo. Advanced Hardware Replacement is an optional extra.\u003c\/p\u003e\u003ch3\u003eWhen does coverage begin?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eCan it be refunded?\u003c\/h3\u003e\u003cp\u003eNo. ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhat replaces the TriCaster 1 Pro?\u003c\/h3\u003e\u003cp\u003eVizrt lists TriCaster Prizm as the successor; browse current systems in our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085088583916,"sku":"PTPTC1PRO","price":2070.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/vizrt-logo_ad651cc8-e938-495c-9a72-3de99d49c91e.png?v=1793873420","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptptc1pro-protek-professional-for-tricaster-1-pro","provider":"Creation Networks","version":"1.0","type":"link"}