{"product_id":"vizrt-ptptc1-protek-professional-for-tricaster-tc1","title":"Vizrt PTPTC1 – ProTek Professional for TriCaster TC1","description":"\u003ch2\u003eWhat is Vizrt PTPTC1 ProTek Professional for TriCaster TC1?\u003c\/h2\u003e\u003cp\u003eVizrt PTPTC1 is a ProTek Professional support plan for the TriCaster TC1. It adds 24\/7 phone access, priority contact and Vizrt's fastest response targets on top of the Standard plan's chat, software maintenance and remote support. It suits organizations where the TC1 runs live productions that cannot wait for next-day answers.\u003c\/p\u003e\u003ch2\u003eHow does Vizrt PTPTC1 ProTek Professional work?\u003c\/h2\u003e\u003cp\u003eWith the plan active, operators reach Vizrt by 24\/7 phone, web form or live chat using the TC1's Support ID and receive priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University and the knowledge base are included.\u003c\/p\u003e\u003cp\u003ePer the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC1) can be added. Contact us to confirm the coverage term.\u003c\/p\u003e\u003cp\u003eVizrt now lists TriCaster Prizm as the replacement for the TC1. Related items for existing TC1 rooms include the \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-ip-series-4-stripe-control-panel-for-tricaster-tc1\"\u003e4-Stripe Control Panel for TC1\u003c\/a\u003e, the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-tc1sp-small-control-panel-for-tricaster-tc1-fg-001589-r001\"\u003eTC1SP Small Control Panel\u003c\/a\u003e and legacy \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-protek-prime-for-tricaster-tc1-ptptc1\"\u003eProTek Prime for TC1\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of Vizrt PTPTC1?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — reach live Vizrt agents at any hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — cases handled with priority.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast response targets\u003c\/strong\u003e — under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — updates for the covered TC1.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — remote troubleshooting by Vizrt.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is Vizrt PTPTC1 typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;table-layout:fixed;border-collapse:collapse;min-width:300px\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovered product\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eTriCaster TC1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSupport channels\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 phone, 24\/7 web form, 24\/7 live chat; priority contact\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eResponse targets\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCritical \u0026lt;1 h, High \u0026lt;2 h, Normal \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eIncluded\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSoftware maintenance, remote system support, Viz University, knowledge base, forums\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eHardware replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAdvanced Hardware Replacement optional extra\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable; starts on purchase unless another start date is requested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does Professional add over Standard?\u003c\/h3\u003e\u003cp\u003e24\/7 phone access, priority contact and faster response targets.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eNo, it is an optional extra.\u003c\/p\u003e\u003ch3\u003eWhen does it start?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eIs it refundable?\u003c\/h3\u003e\u003cp\u003eNo. ProTek is non-cancelable and non-refundable.\u003c\/p\u003e\u003ch3\u003eWhat replaces the TC1?\u003c\/h3\u003e\u003cp\u003eVizrt lists TriCaster Prizm; see our \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085089698028,"sku":"PTPTC1","price":1440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/vizrt-logo_ad651cc8-e938-495c-9a72-3de99d49c91e.png?v=1793873420","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptptc1-protek-professional-for-tricaster-tc1","provider":"Creation Networks","version":"1.0","type":"link"}