{"product_id":"vizrt-ptpnc2io-protek-professional-for-nc2-i-o","title":"Vizrt PTPNC2IO – ProTek Professional Support for NC2 Studio I\/O","description":"\u003ch2\u003eWhat is the Vizrt PTPNC2IO ProTek Professional for NC2 I\/O?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTPNC2IO is a ProTek Professional support plan for the NC2 Studio I\/O module, now sold by Vizrt as Viz Connect Studio I\/O. ProTek Professional adds 24\/7 phone access to live agents, priority contact and Vizrt's fastest response targets. It suits facilities where the Studio I\/O is the core SDI and NDI conversion point for live programming.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTPNC2IO work?\u003c\/h2\u003e\u003cp\u003eThe NC2 Studio I\/O converts between SDI, NDI and IP video, which Vizrt describes as dynamic 8-channel conversion that adapts to any workflow. With ProTek Professional, operators reach Vizrt by 24\/7 web form, live chat or phone with their 10-digit Support ID. Vizrt's plan comparison lists Professional targets of under 1 hour for critical issues, under 2 hours for high and under 4 hours for normal, with priority contact. Coverage includes software maintenance, remote system support, Viz University, the knowledge base, forums and Viz Minute videos. Advanced hardware replacement is an optional extra (PTAHRNC2IO). Vizrt's terms state ProTek is non-cancelable and non-refundable, starting on purchase unless an alternate start date is requested. See the \u003ca href=\"\/products\/newtek-nc2i-o-studio-i-o-module-fg-003244-r001\"\u003eNC2 Studio I\/O module\u003c\/a\u003e and \u003ca href=\"\/products\/newtek-nc-hdbnc9-kit-hd-bnc-to-bnc-cable-adapter-kit-bdl-000000017\"\u003eHD-BNC adapter kit\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTPNC2IO?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFastest response targets\u003c\/strong\u003e — Under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — Priority access to live agents.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — Professional customers are handled first.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Engineers can assist directly.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Keeps the module eligible for updates.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTPNC2IO typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studios\u003c\/li\u003e\n\u003cli\u003eHigher-education media centers\u003c\/li\u003e\n\u003cli\u003eCorporate production studios\u003c\/li\u003e\n\u003cli\u003eSports production control rooms\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;table-layout:fixed;border-collapse:collapse\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:42%\"\u003e\n\u003ccol style=\"width:58%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003ePTPNC2IO\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovers\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNC2 Studio I\/O (Viz Connect Studio I\/O)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCritical \/ High \/ Normal\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;1 h \/ \u0026lt;2 h \/ \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, chat and phone; priority\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAdv. HW replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eOptional extra (PTAHRNC2IO)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eHow does this compare to ProTek Standard?\u003c\/h3\u003e\u003cp\u003eStandard has no phone line and longer targets. Professional adds 24\/7 phone and priority handling.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eIt is a separate add-on, PTAHRNC2IO.\u003c\/p\u003e\u003ch3\u003eWhen does coverage begin?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eAre older plans listed?\u003c\/h3\u003e\u003cp\u003eYes, for example \u003ca href=\"\/products\/newtek-ptunc2i-o-protek-ultra-coverage-plan-for-nc2-i-o-ptu-000000037\"\u003eProTek Ultra for NC2 I\/O\u003c\/a\u003e. See the \u003ca href=\"\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks support our studio?\u003c\/h3\u003e\u003cp\u003eYes. Call 888.230.3661 x 200 or email sales@creationnetworks.net.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085111652588,"sku":"PTPNC2IO","price":1080.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/viz-connect-studio-io-hero-_2x_c99f1194-174c-445f-9092-3c02abcb3810.png?v=1793872784","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptpnc2io-protek-professional-for-nc2-i-o","provider":"Creation Networks","version":"1.0","type":"link"}