{"product_id":"vizrt-ptp3p12ru-protek-professional-for-viz-3play-3p1","title":"Vizrt PTP3P12RU – ProTek Professional Support for 3Play 3P1 2RU","description":"\u003ch2\u003eWhat is the Vizrt PTP3P12RU ProTek Professional for 3Play 3P1?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTP3P12RU is a ProTek Professional support plan for the Viz 3Play 3P1 2RU replay system, including its 3P1 control panel. ProTek Professional adds 24\/7 phone access to live agents, priority contact and Vizrt's fastest response targets. It suits 3P1 systems used on live broadcasts and streamed games where downtime is costly.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTP3P12RU work?\u003c\/h2\u003e\u003cp\u003eWith an active plan, operators reach Vizrt by 24\/7 web form, live chat or phone using their 10-digit Support ID. Vizrt's plan comparison lists Professional targets of under 1 hour for critical issues, under 2 hours for high and under 4 hours for normal, with priority contact. Coverage includes software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute videos. Advanced hardware replacement is an optional extra, sold as PTAHR3P12RU. Vizrt's terms state ProTek is non-cancelable and non-refundable, starting on purchase unless an alternate start date is requested. The covered \u003ca href=\"\/products\/newtek-3play-3p1-ip-replay-system-with-control-surface-2-ru-bdl-000000007\"\u003e3Play 3P1\u003c\/a\u003e is a 4-input, 1080p\/60 replay system operated from the \u003ca href=\"\/products\/newtek-3p1cs-3play-3p1-control-surface-fg-002101-r001\"\u003e3P1 control surface\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTP3P12RU?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFastest response targets\u003c\/strong\u003e — Under 1 hour critical, 2 hours high, 4 hours normal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 phone access\u003c\/strong\u003e — Priority access to live agents.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority contact\u003c\/strong\u003e — Professional customers are handled first.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote system support\u003c\/strong\u003e — Engineers can assist directly.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware maintenance\u003c\/strong\u003e — Keeps the 3P1 eligible for updates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eControl panel included\u003c\/strong\u003e — Covers the 3P1 control panel.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTP3P12RU typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eCollegiate and high school sports broadcasts\u003c\/li\u003e\n\u003cli\u003eBroadcast studios and mobile units\u003c\/li\u003e\n\u003cli\u003eArena and venue control rooms\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;table-layout:fixed;border-collapse:collapse\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:42%\"\u003e\n\u003ccol style=\"width:58%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003ePTP3P12RU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePlan\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCovers\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eViz 3Play 3P1 2RU incl. 3P1 control panel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCritical \/ High \/ Normal\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;1 h \/ \u0026lt;2 h \/ \u0026lt;4 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eContact\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24\/7 web form, chat and phone; priority\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eAdv. HW replacement\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eOptional extra (PTAHR3P12RU)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTerms\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eNon-cancelable, non-refundable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eHow does this compare to ProTek Standard?\u003c\/h3\u003e\u003cp\u003eStandard has no phone line and longer targets. Professional adds 24\/7 phone and priority handling.\u003c\/p\u003e\u003ch3\u003eIs hardware replacement included?\u003c\/h3\u003e\u003cp\u003eIt is a separate add-on, PTAHR3P12RU.\u003c\/p\u003e\u003ch3\u003eWhen does coverage begin?\u003c\/h3\u003e\u003cp\u003eOn purchase unless an alternate start date is requested.\u003c\/p\u003e\u003ch3\u003eAre older plans still listed?\u003c\/h3\u003e\u003cp\u003eYes, for example \u003ca href=\"\/products\/newtek-protek-ultra-coverage-plan-for-3play-3p1-ptu-000000007\"\u003eProTek Ultra for 3P1\u003c\/a\u003e. See the \u003ca href=\"\/collections\/vizrt\"\u003eVizrt collection\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks support our replay system?\u003c\/h3\u003e\u003cp\u003eYes. Call 888.230.3661 x 200 or email sales@creationnetworks.net.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085110309100,"sku":"PTP3P12RU","price":1710.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/control-panels-features-viz-3play-_2x_c98dec22-0727-4a9b-97fd-5e829c3cbf0d.png?v=1793872703","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptp3p12ru-protek-professional-for-viz-3play-3p1","provider":"Creation Networks","version":"1.0","type":"link"}