{"product_id":"vizrt-ptahrvcsio-protek-adv-hw-repl-for-viz","title":"Vizrt PTAHRVCSIO – Advanced HW Replacement, Viz Connect Studio I\/O","description":"\u003ch2\u003eWhat is the Vizrt PTAHRVCSIO?\u003c\/h2\u003e\u003cp\u003eThe Vizrt PTAHRVCSIO is the ProTek Advanced Hardware Replacement add-on for the Viz Connect Studio I\/O, a 2RU rack-mount NDI, SDI and IP video I\/O and conversion system with 12G-SDI support and 10 Gigabit Ethernet. Vizrt offers Advanced Hardware Replacement as an optional extra to ProTek Standard and ProTek Professional for customers who require expedited shipping of replacement hardware. It shortens the hardware side of a failure for Viz Connect Studio I\/O support, while the underlying ProTek plan handles technical support.\u003c\/p\u003e\u003ch2\u003eHow does the Vizrt PTAHRVCSIO work?\u003c\/h2\u003e\u003cp\u003eAdvanced Hardware Replacement sits on top of a ProTek Standard or ProTek Professional plan for the same Viz Connect Studio I\/O. The base plan provides the support channels, response targets, remote troubleshooting and software maintenance; this add-on covers expedited shipping of replacement hardware when Vizrt support confirms a hardware fault.\u003c\/p\u003e\u003cp\u003eWithout it, hardware issues follow the standard Vizrt warranty, repair and return process. With it, the replacement is shipped on an expedited basis, which matters when the unit is part of a live signal chain with no spare on the shelf.\u003c\/p\u003e\u003cp\u003eExact eligibility, shipping regions and terms are set by Vizrt; Creation Networks confirms them on your quote and registers the add-on with the base plan. Pair it with the matching ProTek plan for the Viz Connect Studio I\/O and browse related gear in the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e, including the \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-nsp12gio-spark-plus-i-o-12g-sdi-converter-fg-003004-r001\"\u003eSpark Plus I\/O 12G-SDI converter\u003c\/a\u003e.\u003c\/p\u003e\u003cp\u003eRelated Vizrt products on Creation Networks: \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-nsp12gio-spark-plus-i-o-12g-sdi-converter-fg-003004-r001\"\u003eSpark Plus I\/O 12G-SDI converter\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-tricaster-vizion-tower-with-16-sdi-i-o\"\u003eTriCaster Vizion Tower with 16 SDI I\/O\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/vizrt-viz-connect-audio\"\u003eViz Connect Audio 8x4 analog\/NDI converter\u003c\/a\u003e, \u003ca href=\"https:\/\/creationnetworks.net\/products\/newtek-ndiconnectpro-connect-pro-software-sw-000000011\"\u003eViz Connect Pro software\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eWhat are the key features of the Vizrt PTAHRVCSIO?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eExpedited hardware replacement\u003c\/strong\u003e — Replacement hardware ships on an expedited basis after a confirmed fault.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePairs with Standard or Professional\u003c\/strong\u003e — Added as an optional extra to the ProTek plan for the same unit.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCovers the Viz Connect Studio I\/O\u003c\/strong\u003e — Registered against the specific Vizrt hardware it protects.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReduces downtime exposure\u003c\/strong\u003e — Useful where the unit has no on-site spare in a live production chain.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNon-physical add-on\u003c\/strong\u003e — Delivered as a service registration, nothing ships at purchase.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWhere is the Vizrt PTAHRVCSIO typically used?\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBroadcast studio\u003c\/li\u003e\n\u003cli\u003eHouse of worship\u003c\/li\u003e\n\u003cli\u003eGovernment space\u003c\/li\u003e\n\u003cli\u003eAuditorium\u003c\/li\u003e\n\u003cli\u003eTraining room\u003c\/li\u003e\n\u003cli\u003eMulti-purpose room\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable border=\"1\" cellpadding=\"6\" style=\"width:100%;min-width:280px;max-width:720px;table-layout:fixed;border-collapse:collapse;word-wrap:break-word;text-align:left;vertical-align:top\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width:38%\"\u003e\n\u003ccol style=\"width:62%\"\u003e\n\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003ctd\u003eProTek Advanced Hardware Replacement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCovered product\u003c\/th\u003e\n\u003ctd\u003eViz Connect Studio I\/O\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSKU\u003c\/th\u003e\n\u003ctd\u003ePTAHRVCSIO\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCoverage\u003c\/th\u003e\n\u003ctd\u003eExpedited shipping of replacement hardware\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequires\u003c\/th\u003e\n\u003ctd\u003eProTek Standard or ProTek Professional plan for the same unit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTechnical support channels\u003c\/th\u003e\n\u003ctd\u003eProvided by the base ProTek plan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDelivery\u003c\/th\u003e\n\u003ctd\u003eNon-physical service add-on\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eWhat does the Vizrt PTAHRVCSIO cover?\u003c\/h3\u003e\u003cp\u003eIt covers the Viz Connect Studio I\/O under Vizrt's ProTek Advanced Hardware Replacement terms. It adds expedited shipping of replacement hardware to a ProTek Standard or Professional plan.\u003c\/p\u003e\u003ch3\u003eDoes it include phone support?\u003c\/h3\u003e\u003cp\u003eSupport channels come from the base ProTek plan. Phone contact is included with ProTek Professional.\u003c\/p\u003e\u003ch3\u003eAre software updates included?\u003c\/h3\u003e\u003cp\u003eVizrt states that software maintenance is included for the lifetime of the product version on ProTek Standard and Professional.\u003c\/p\u003e\u003ch3\u003eHow is hardware replacement handled?\u003c\/h3\u003e\u003cp\u003eOnce Vizrt support confirms a hardware fault, the replacement ships on an expedited basis under the add-on terms.\u003c\/p\u003e\u003ch3\u003eHow long does the plan run and when does it start?\u003c\/h3\u003e\u003cp\u003eTerm and start date follow Vizrt's ProTek registration rules. Creation Networks confirms the term on your quote before purchase.\u003c\/p\u003e\u003ch3\u003eCan Creation Networks help integrate the Viz Connect Studio I\/O?\u003c\/h3\u003e\u003cp\u003eYes. We design, install and commission Vizrt systems nationwide and can bundle ProTek with hardware from the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/vizrt\"\u003eVizrt live production collection\u003c\/a\u003e.\u003c\/p\u003e","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":68085116109036,"sku":"PTAHRVCSIO","price":360.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/viz-connect-studio-io-hero-_2x_7960d385-d5f0-41b3-9653-1ac175ea9ff0.png?v=1793872674","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptahrvcsio-protek-adv-hw-repl-for-viz","provider":"Creation Networks","version":"1.0","type":"link"}